[Resolved] HDFC Bank — Wrong report to CIBIL | |||
Recently I applied for a Home loan with HDFC Bank and in the processing, I came to know that my CIBIL report shows a big outstanding in one of my card which is overdue and needs to be cleared immediately. I got shocked as I promptly pay my credit card dues and hence applied for the CIBIL report to know the card number and the bank details. On receiving the CIBIL report, I found that there were around 5 credit cards listed against my name, when I actually hold only 2. I found a card number issued by HDFC Bank with balance of Rs.52445 which is overdue and the report says I'm the defaulter, but I actually do not own that card number. When I went and enquired in the Credit cards division, I came to know that the card was issued in the name of the person whose name is somewhat similar to my name and since his mother name and my mother name are same, they have reported me as the defaulter to CIBIL. This clearly shows the carelessness of the Bank and its lethargic approach towards customers. I escalated the issue, but it has been around 2 weeks and no response from Bank person till today. He gave me a mobile number for contact which always goes unattended. What if my home loan was rejected because of this issue ? The bank person cooly asks me to escalate the issue to CIBIL than to bank as that process will be a bit faster. It's a shame on HDFC bank and its customer service. If this continues it will lose many of its valuable customer Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
58%
Complaints
32724
Pending
0
Resolved
18403
View all 32724 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
HDFC Credit Card — CIBIL report against my name
I am consisting applying for Loan to different Bank, but i am not able to get approve my Loan.(banks are not providing me any details)I am worrying that is any overdue is there in CBIL against my name ?
My details are as Follows:-
Name : Amit Kumar
DOB : 23/07/1983
PAN CARD : AVSPK1720E
Request you to please reply for for this query.