[Resolved]  HDFC Bank Bank Credit Card Division — False Promises for product sale

I am a corporate salary account holder with HDFC bank and there are muliple issues that I would like to address. These are all related to product communications made to me and on purchasing the product the commitments were never met.

1. Credit Card : I received a call from the HDFC Bank Credit Card division in the beginning of January 2009, that being a salary account holder I am entitled to a Platinum Plus Credit Card from HDFC bank with special privileges attached with it. I would like to relate what was told to me about this product.

i. I was told that I would be entitled to a Credit Limit of Rs 500, 000/- which has been calculated based on the take home salary. Despite the fact that I related the salary amount to them, and clarifying a number of times, the credit limit was confirmed to me as mentioned above.

ii. I was told that I would would get an add-on card which I could get in the name of my spouse if required.

iii. I would also be entitled to 2 extra cards which will be exclusive Petro benefit card and shopping benefit card. On asking about the same I was informed that these cards would be linked to my main credit card and can only be used on petrol pumps and for shopping respectively. The benefit related to me was that I could keep the main card home and take the other cards for the petrol and shopping without the risk of exposing the entire credit limit. Any theft of these cards and the main card is protected.

With the hope and need of a high credit limit, among other things, I applied for the card as suggested. I received my credit card a few days later which was not only a surprise, but a sheer disappointment. The credit limit was only Rs. 80000/- !!! The petro card and the Shopping card were not there. I had a specific purpose for the high credit limit, which has been defeated entirely!!!

On enquiring about this I was informed that this is the limit set by the credit committee based on my Salary !!! And there is nothing called a Petro Card and Shopping card along with this card!!

I am still awaiting a redressal on this from your bank despite talking to many officers and managers at the bank. I am looking forward to your intervention and redressal.