[Resolved]  HDFC Bank Bank Credit Card Division — Offered something and give something else

Address:

Mumbai Suburban, Maharashtra

Dear Sir / Madam,

On 14th July 2012 I called on 28564332 HDFC Bank credit card customer services number to enquire about the minimum payment on my credit card, at that point Ms. Beena Pujari HDFC bank customer care executive offered me a cashless card offer. Ms. Beena Pujari explained me cashless plan I liked the offer, in the mean time my mother had a word with Ms. Beena Pujari and wanted clarity on the cashless offer.

Time when Ms. Beena Pujari offered us the plan she informed us that bank is offering us the cashless offered of INR. 20,000.00/- without any processing charges and bank is giving us the option to repay the mount with in 24months and if we give confirmation to Ms. Beena, amount of INR. 20,000.00/- will be transferred in our bank account with in 48hrs.

On 16th July 2012 I got the message on my cell phone that INR. 20,000.00/0 is been transferred in my HDFC bank account.

20th July 2012 I called 28564332 HDFC Bank credit card customer services number to enquire about rewards points, side by side I reconfirmed about my cashless plan, at that point I was shocked for a minute. At that time executive informed me that 12 months tenure period is been updated in the system to repay INR. 20,000.00/- (cashless card),at time of offering me the cashless offer HDFC Bank credit card customer services executive ( Ms. Beena Pujari) offered me the cashless scheme for 24 months tenure.

I will request you to go thru the communication (call recording) between Ms. Been Pujari , Me and my mother and decide weather I was offered right this or not