[Resolved] HDFC Bank Bank Credit Card — Deducting extra charges on Railway and flight booking

amitnanda67

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

I have booked some railway tickets from my credit card. Every bank giving discounts on Railway or Flight booking But THIS HDFC bank deducting extra charges. Rediculas......In future I'll never use HDFC bank credit card and never suggest to any one to use it.

Ticket 1 : Madgaon to Nizzamudin - Ticket Total Amount is 10480 but When I was checked my Credit card statement It shows 10668. WHY ??? - 188 Rs Extra

Ticket 2 : Mumbai to Madgaon - Ticket total amount is 4432 but When I checked my credit card statement It shows 4511. WHY ??? - 79 Rs. Extra

Ticket 3 : Mumbai to Madgaon - Ticket total amount is 3268 but When I checked my credit card statement It shows 3326. WHY ??? - 58 Rs. extra

Ticket 4 : Mumbai to Delhi - Ticket total amount is 3010 but When I checked my credit card statement It shows more then 3010. WHY ??? -

I want my money return back to my account. Please do the needfull. This is not the way to add more charges without intimation. If we are using Bank credit card then don't take otherwise. ok....

Regards,
Amit Nanda
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

amitnanda67

from Gurgaon, Haryana

Yes, HDFC should return all the un-neccessary charges back to our account.

Dear Consumer Court,

Please take an action on it.

amitnanda67

from Gurgaon, Haryana

Why this is not showing at the time of payment. We don't have that much time to read your booklets. We are using credit card to save time. We are not expecting any discount from you guys, Because I never get any discount from HDFC...Its waste bank...I want to close my credit card ...I'll use other card...and never suggest to any one to get this HDFC credit card...Because they are cheater and deducting unnecessary charges from peoples.

Hey HDFC Bank manager, Could you please return back these charges. From next time you can deduct.

Regards,
Amit Nanda

chetanlathigara

from Pune, Maharashtra

The below point is mention under the erail faq list. http://erail.in/Rail/FAQ/I-ticket.html

What is the mode of Payment?

Payment Options

Payment by credit cards:

1. Gateway No. 1 (Operated by ICICI Bank) : Payments through any Master / Visa credit cards (Not International credit cards) issued by any bank / HDFC, ICICI, AXIS, SBI, KVB (Karur Vysya Bank) Visa debit cards (only)
Transaction charges of 1.8%on the total transaction value will be levied by the card issuing bank.

bpj

from Bengaluru, Karnataka

HDFC Bank is cheating people with a fine print practice. I completely agree with you. Also not sure if any one of you ever tried to call their customer service to dispute charges, now they have stupid forms for everything and need to have them sent to their Chennai office. I had to go through three levels of customer service staff to assure me of their manager calling me to resolve this. Already 2 weeks and no call yet.My biggest worry is if they cannot honor customer's dispute on charges and liaison with merchants to protect our interests, what would happen of the card was misused if we lose it?

I think they work with merchants to loot the customers.It is purely a local bank putting up a look alike of an international bank. HDFC fix your screwed up customer service and get rid of these bunch of carrots. Damn with your practice of forms for everything, empower customer service to resolve issues on fly, we are in a digital world...