[Resolved]  HDFC Bank Bank Credit Card — Refund Of Rs. 21,941.94 against my credit card no [protected]

Address:

South 24 Parganas, West Bengal

Respected Sir,
This is to inform you that against my credit card no[protected]
6650 with statement date 06/07/10 imprinted ; I owe Rs. 21,941.94 from
HDFC Bank Credit Card . I have spoke to Narayan in the Customer
Service Call Centre , who has meke an arrangement of repayment of the
amount through DD, but till date I have not received the amount , but
when I calleed to the Customer Service Call Centre again on[protected]
22:50; I came to know with a shock that my mother Mrs Shila Nag has
received the DD on 22nd of July'10, but I would like to confirm you
that neither me or any of our family member have received any DD so
far nor I have changed my address. The similar kind of
miscommunication done earlier by the Customer Service Call Centre
executives in respect to bill delivery by saying my billing address is
not locatable but I have received all my previous
bills in my billing address post registration of complaints to
customer care helpline, and
I’m always contactable in my given mobile no, moreover I have provided
my alternate no couple of times along with my unresolved complaint of
non receiving of statement in my residential address
I have a clear doubt of your bill delivery system, out calling system
since these service are provided via your business partners, hence
requesting you to do a proper route cause analysis of my said
complaint as soon as possible to avoid any miscommunication from both
end & refund of my excess payment through DD ASAP, (if require you can
cancel the first DD)
Also confirming my present & permanent address, Mobile no, Alternate
no etc for your convenience & reference (already with your billing
system)

Present & permanent address: 47/1 Prince Ghulam Hussain Shah Road
Post Office: Jadavpur University Kolkata – 700032 Near: Golf Green Axis bank ATM
Mobile no: [protected]
Alternate no: [protected]

With Warm Regards.
Manik Nag