[Resolved]  HDFC Bank Bank / Credit Card — employee cheated me

Address:

Mumbai Suburban, Maharashtra

Dear Sir,
This mail is regard with Credit Card issue happened with HDFC bank card number ([protected], name –Sushil Chandra Vaish).

Sir I have got the credit card of HDFC Bank after so many follow ups done by the credit card telemarketing department (Calling almost every day).

I have started using this card. One day when my balance was very high I have received call from the credit card department asking for the payment. And they suggested me that you can go for settlement option where you do not have to pay entire money. You will pay some fewer amounts. I asked them that that will impact on my banking history. They no nothing will happen we will provide you letter. And there are so many people who are opting this option.
I agreed on that. One day I received an other call from HDFC credit card department asking for the payment. I told her the entire story then that lady named MISS CHARU said those people who calling you are from DSA and I am calling you directly form the bank. So better deal with me. This message I told to DSA guy then he said let me talk to Miss CHARU how come she can take my client. He asked her number which I have provided. I have no idea what kind of conversation he did with her and finally Miss Charu said you have to go for settlement option.
She said you have to make the payment of 75K. And that will be in installment .she given me the break up saying that it comes 12500 rs per month. But you can make the min payment of 5K.
When I received the letter it was written that I have to make 12.5 k per month for next 6 month (letter got it after 2 months of payment).I immediate called Miss charu asking for the clarification that why you said that I only have to make the min 5 k payment where it is clearly written 12.5 k. she replied saying that sir on paper it is written but we have got authority to accept this amount also and if there are any kind of interest is there that also we can waived off. So do not worry I am deputy manger of HDFC bank and we approve this. Not only had this she said even this payment you can extend till 12 months also. There are a lot of thing we do not give on paper but we have got a lot of approval for the same.
Based on her trust and employee of such an esteem organization I have started making the payment.
After 4-5 months I have again received a call from hdfc bank. Asking for the payment I told him the entire think. And said that u can check my record. This guy said that after checking your record only I am calling you that there are no such settlement has happened and the kind of payment which you are making will not justify your payment structure. Then immediate I called up on that number and I got reply that their is no charu working there. After so much of follow up they said her number has got changed and they gave me an other number. I spoke to Miss Charu then she was talking in a different language and when I asked why you have not done settlement thing on my card she fail to reply. She said whatever you want to do dothat and disconnect the phone.

After that I have received so many calls from the HDFC department for the payment. But when I asked the clarification form no body turned up.
I am writing this mail when I am fed up with this kind of misbehavior from the bank employee.
My life is mess when after 2 year again they send me a mail asking for the payment and they asking for the payment and when I ask for the clarification they said you have to again go for the settlement option. Sir now you tell me as a layman who does not under stood this kind of gimmick from the credit card people.

Sir they have mentally harassed me for so many months. Then I found out the address the Mumbai head of HDFC credit card department. I went there met MR Sudhir and again I told him the same story. I told him that I want to meet to Mumbai dead. He said I will help you out regarding the same. After that no body allowed me to meet Mumbai head when ever I call him he said head is busy or out of Mumbai or some other reason.
Sir I believe this is my worst pat of life that I chose to had banking relation ship with HDFC Bank.

One thing more to tell you have they had with drawn 11k Rs from my savings account without my permission.
Now because of this I am not able to get credit card of any other bank and my banking record is getting affected.
Sir,
Kindly help me out regarding the same. As I am mentally disturbed now and I want compensation for that also so that next time this bank employee should not affect any body else life.

Writing this mail to you I am mentally disturb and you can think that I am recalling each and every moment of this kind of mental harassment given by hdfc bank collection people. And now this is my 22nd time when I am repeating this incident with.

You can understand that the kind of impact this card issue has done with my that since last 4 years I have not forgotten this.
I am sending you the some numbers from where I have received calls from the bank.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected] (sudhir)
There were some more numbers which I missed out from my previous mobile number.

Hoping this will be my last explanation and I will get proper resolution from this.
Waiting for the positive response.
Thanking you
From
Sushil Chandra Vaish
[protected]