[Resolved]  HDFC Bank Bank Credit Cards — Unknown Transactions

Address:

Rangareddy, Andhra Pradesh

This is with reference to credit card payments of HDFC bank, i m suffering from very bad service of HDFC card from over 3 years now, recent issue is as follows

With reference to my earlier e-mail and subsequent conversations I had HDFC Credit Card officials, I have not done any transaction in my credit card. Whatever transactions are there those transactions took place at New Delhi and the same day I was communicated to concerned officials by e-mail from netbanking and over phone. As soon as I came to know about those transactions I requested HDFC card Division to block my card immediately. I'm not responsible for unknown transactions what they have asked me to pay. When I complained to the concerned they have not done anything and now they are asking me to pay after 6 months. There is no action from their side on unknown transactions.After sometime later the bank officials Mr. Shaym, Credit Cards Manager, Hyderabad told me to pay Rs. 12k as full and final settlement. As per his words I instructed my people to pay Rs. 12k and they have paid the amount immediately. Now I'm receiving e-mails to pay Rs. 24k around. I've not done any transactions after my card misuse at New Delhi. After I paid full and final settlement amount Rs. 1k as instructed by Mr. Shyam, again HDFC bank credit card dept. asking me to pay 24k. After telecons and subsequent discussions with Mr. Shyam I paid the amount what I've incurred on the card. Why should I pay for unknown transactions, after I complained to the concerned officials by e-mail from netbanking and over phone. And now they are holding my funds in my account No. [protected]. Why their people are holding my funds in my account. Am I responsible for unknown transactions after making proper complaints and making payment of Rs. 12k?

As per telecom with bank i was promised NOC of CIBIL on receipt of which i was to make balance payment, after making payment Rs. 12k so far i've not received my NOC of CIBIL. Due to series of wrong promises over phone and they are not giving me any thing in writing i had ask them to give me a letter on HDFC letter head duly signed and sealed by authorised officer stating my final payout and also promising me to grant me CIBIL NOC.

On top of all now they have stared call my residence in spite of they have my cell number with them, and they are talking to me, my friends and parents in very abusing and un-professional manner.

The statements always have faults and simply penalized the customer after settling the account. They don't bother the complaints. The only solution is to approach honorable courts?

Note: I am requesting it last time. After that I am forced move to court. Please arrange someone immediately and resolve my querry.
For further contact please contact me at my cell number mentioned below.

As per RBI guideline for credit card w.e.f 1st August 2009 you must have additional password for on-line transaction which is not visible on the card.
Since I stopped use for on-line transaction so I did not registered my card for additional password/ net secure.
" Your card is not registered for Secure Pay" This is confirmed by customer care through mail.
When My card was not registered for on line transaction how do the bank authorised the transactions??

Thanks & Regards,
Venu Gopal Reddy Y
Cell: [protected]

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