[Resolved]  HDFC Bank Bank Credit Cards — not refunding money for transaction cancelled by me

Address:

Mumbai City, Maharashtra

Hi,

I had purchased flight tickets on www.yatra.com worth Rs 76621/- using my HDFC Bank Credit Card, but I cancelled the tickets on the same day. Yatra.com credited back my money (Rs 76020 after deducting Rs 600 as handling charges) into my HDFC credit card on 15th July 2010. I called HDFC Credit Cards and they confirmed that the yatra.com has credited back the money into my HDFC credit card. My bank account is linked to credit card and HDFC credit cards auto-debit the amount of purchase made by using the credit card on 25th of every month. To avoid the same for the above transaction I called them on 16th July 2010 and the Call Center executive assured me that the amount of Rs 76020 will not be deducted from my bank account. However on 25th July 2010, they promptly deducted the amount from my bank account.

I came to know about this only on 31st July 2010 as I was assuming that this would never happen. Then I called their Customer Service and asked for an explanation despite informing and getting assurance from them about not deducting money from my bank account. They replied with a very silly reason that the since the amount to be refunded was Rs 76020 and not Rs 76621 (original amount of the transaction), hence the deduction. After that, the Call Center executive assured me that within 2 days i.e. 2nd Aug 2010, the amount of Rs 76020 would be credited back into my bank account, however the same did not happen on 2nd Aug 2010.

Hence I called them again on 2nd Aug 2010 and they asked me to wait for another 2 days. Today, it is 6th Aug 2010 and still I have not got back my money. Why can't they be prompt in refunding money as much as they are while deducting money. HDFC Credit cards is not trustworthy and is a cheater. Please do the needful to help me get my money back.

Regards
Paresh Jadhav
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