[Resolved]  HDFC Bank Bank Credit Cards — HDFC Bank -- Sale of Credit Cards by unethical means

Address:

Pune, Maharashtra

Dear Sir/Madam,

I was offered a Corporate Credit Card by HDFC Bank, Pune, some 6 months back as I am working in an IT company. I applied for the same as I was promised a 10% discount on every use of Credit Card(lifetime) and some more lucrative offers like 30% Discount at Pizza Hut for the next 6 months etc.

Upon receiving the same, I confirmed with the Customer Care Service whether the promised discounts have really been offered on my Credit Card and to my surprise it was a normal Credit Card(not a Corporate Card) with no extra discounts. The manager of the Credit Card Department(a certain Mr. Prashant) assured me that in case of any problems, I should contact him(at the number provided).

When I tried to reach him(at his HDFC Bank contact No.), I was told that he has already been fired for the malpractices. Upon asking what needs to be done regarding the Credit Card, I was told that I can discontinue the Credit Card if I wished to.

I understand that the marketing teams are given a target to be completed, but not by unethical means.

Alas! I received a telemarketing call again from the same person(Mr. Prashant) offering me a Credit Card, a fortnight ago.

Now the point of concern here is that HDFC Bank is supporting or promoting such unethical sale of Credit Cards as had they not been doing so, this person Mr. Prashant would not be working at HDFC Bank again selling the Credit Cards.

I feel this is a very sensitive issue. Can you please let me know what can be done regarding this?

P.S. : I would be reachable at [protected]@yahoo.com

Thanks and Regards,
Priyank Parekh