[Resolved]  HDFC Bank — HDFC BANK (Car loan) Complaints - CAR Loan DO Pending ; ITO head office HDFC Bank

Address:

Delhi

My name is Anshul Jain. I applied for car loan by calling at HDFC bank helpdesk number. I got call back in no time for further processing of loan. Once i submitted all documents, my loan was approved within 2 days. I was asked to send scanned copy of booking receipt and insurance at saloni.[protected]@hdfcbank.com . I was assured that once car dealer(JAGMOHAN MOTORS, Sonipat) send these 2 documents at given email id, DO will be given same day and i can pick my car from dealers premises.
Now i have been told that since dealer is out of delhi. dealer mapping will be done which will take some time. Nobody care for customer's dissatisfaction now as yesterday i was told that DO will be given today and today they say that it will take more time and will be done by tomorrow.
Complaints :
1. Why i was given assurance that DO will be given same day when they knew right from the start that i am taking car from dealer outside delhi.
2. What if HDFC denies giving DO for some reason because i have done downpayment and also paid for the insurance.
3. Car dealer Jagmohan Motors is a renowned dealer in Haryana region with multiple showrooms and deals with HDFC bank everyday for car loans of different customers. Why dealer mapping is required now as there should be a centralised list of dealers HDFC bank is dealing with throughout india or otherwise, they should not approve loans for customer's buying cars outside delhi.

Sandeep @ HDFC bank ([protected]) - picked my documents now says his involvement was only till submission of my file and now its upto bank.

[protected] Lady who was 1st person from HDFC to give me call for this loan now says dealer mapping will be done and it will take time.

Saloni Dhawan is RM in ITO Branch, New Delhi and her number has not been shared despite asking number of times.

In the last call, i was assured that a senior employee from the bank nwill call me to explain but i have not recieved any call from bank as yet.

-Anshul Jain
+91- [protected]