[Resolved]  HDFC Bank — hdfc credit card executive misbehavior on phone call

Address:

North Delhi, Delhi

Dear sir/mam ;
This is with regard to my credit card #[protected]. I have been holding this card for more than 3 years. The repayment towards my card has been not good, due to some finacial problem that I had to incur of the last 12 months , I failed to make the hole payment on time but i regular pay minimum due amount with finance charge or panelty. . Today, I received a call from HDFC Customer care again (geeta from rajori branch with num of [protected]) who was utmost rude on call and demanded the payment today itself (14 jun 2010). I also told her that I will sumited the minimum abount . She did not listen and was very harsh to me. I also told her that I would be complaining to RBI if she continues to talk this way and she was least bothered about it. She said " I don't care, you could complain to anyone you wish to"and she also told me i[censored] not sumited the amount either recavery person told to u or all amount credited to your saving account ,she said your account in our company we will block your hole money (these were the exact words used by her). I'm totally taken aback by the way these people from the bank treat their customers. I would sincerely appeal to whomsoever to look into this as I'm a BP Patient and such calls really disturb my mental stability. I would not hesitate to blame the bank for any mishap that I face due to rising level in my pressure.

she also told me ur are defaulter or cheeter and when i try to call back and ask to talk whith branch manager she answer me i[censored] abele to take num so you can try ur self and cut my phone after this she not picked my call.

Please do something as I strongly feel that this is affecting my mental health. I wish to re-iterate here that most of the call center people from HDFC (collections) are not maintaining the standards ..
I want hdfc take action against geeta (rajori ) and also revert me back again this matter other wise i'll take legel action aginst hole hdfc bank , rajori branch and geeta who use abuse laguage and use wrong words to me by which i fell harrasing and it effecting my helath ......
so pls take corrective action against geeta and revert me .
I waiting for your reply....................
pankaj sharma