[Resolved] HDFC Bank — FRAUD TRANSACTION ON CREDIT CARD | |||
Dear Parag rao ji, I have received 4 sms notifications regarding that there is payment made from my card no.[protected] of rs.41493.84 X 4 in RICHFIELD at BEST BUY on 12/dec/2012. But I havn’t made any such payment anywhere, I already informed your customer care team and they process for blocking of card and hotlisting ( dispute of payment), they have provided me reference No. [protected]. I have also register my complaint with police department, copy of which already sent to your customer care team.. My request to you is please process it on high priority, as the fraud amount is too high (Rs.41493.84 X 4 = Rs.165975.36) I am a very old customer of HDFC Bank, please trace the fraud and settle it early to avoid unnecessary harassment. I also want to know the exact reason and want to understand the why it happened. Please find attached the police complaints which i registerd with nearest police station and with economic offence wing and dispute form too. Regards Arvinder Singh +[protected] JP-48, Second Floor, Maurya Enclave, Pitampura.110088 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Dear Sir,
I am a HDFC bank credit card holder. i have been using it since 3to4 months and make all the due payment before due date.
Since i have been using the HDFC bank Titanium International Credit Card (Master Card) No. [protected] for online purchasing (internet) also but was limited to purchase of railway tickets and payment of mobile (Airtel) bills.
Dispute:
One fine evening i,e. on 12th Dec 2011 i received a message alert from LM-HDFCBK at 4.02pm nforming me transaction of Rs. 25050.23/- made through my credit card no. [protected] at Riga at ldz. Ticket and while I was going through the details, I received one more sms from LM-HDFCBK at 4.05pm informing me of transaction of Rs. 8885.62/- made through my credit card no. [protected] at Riga at ldz. Ticket total Rs 33935.85/-.
Knowing the fact, credit card no. [protected] was with me and I was out of town, I was startled to read the aforesaid information of two fraud transactions. I immediately called HDFC credit card customer care service at ([protected]) and revealed the same information to Ms. Nisha (HDFC bank customer care representative). Ms. Nisha blocked the credit card no [protected] and taken a request of replacement. Details are
Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]
As soon as i was back in town i documented the same information on 16th Dec 2011 by writing email to customerservices.[protected]@hdfcbank.com and requested them to initiate investigation to catch realy culprit and also mentioned them to file a complaint under cyber crime. following is the content of email which was sent to customer care
________________________________________________________________________________...⇄
Dear Officer,
This is Vedprakash yadav having HDFC bank Titanium International Credit Card (Master Card) No. [protected].
This is to document that I had informed you through customer care number ([protected]) about two fraud transactions which were made through my aforesaid credit card. Details are:
Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]
Brief: On 12th Dec 2011, I received a sms from LM-HDFCBK at 4.02pm informing me transaction of Rs. 25050.23/- made through my credit card no. [protected] at Riga at ldz. Ticket and while I was going through the details, I received one more sms from LM-HDFCBK at 4.05pm informing me of transaction of Rs. 8885.62/- made through my credit card no. [protected] at Riga at ldz. Ticket total Rs 33935.85/-.
Knowing the fact, credit card no. [protected] was with me and I was out of town (Uttar Pradesh) I was startled to read the aforesaid information of two fraud transactions. I immediately called HDFC credit card customer care service at ([protected]) and revealed the same information to Ms. Nisha (HDFC bank customer care representative). Ms. Nisha blocked the credit card no [protected] and taken a request of replacement.
Keeping in mind, I never shared my credit card details with any one, such fraud transaction is still improbable?
On 14th Dec 2011, I received new HDFC bank Titanium International Credit Card (Master Card) No. [protected]. I thank you for your prompt action.
I would like to mention here that I am not liable for any payment against this fraud transaction since it was indeed fraud transaction and being a responsible and genuine customer I informed HDFC immediately.
I request you to confirm me the waiver of Rs. 33935.85/- at earliest.
________________________________________________________________________________...⇄
As a reply to my email dated 16th Dec 2011, HDFC bank without investigation, held me liable for the payment. i reverted to their email on 20th Dec 2011 following is the content of email which was sent to customercare
________________________________________________________________________________...⇄
Dear Officier,
Firstly, I am literally puzzled to see your trailing email, now I suspect whether you have read my email or not because in my earlier email I have explicitly mentioned that the said transaction came to my notice only after receiving SMS to my mobile from LM-HDFCBK. I did also mention you that the transaction was fraud transaction and you can approach Cyber-Crime team to catch culprit.
Secondly, if you get time to read my email carefully please glance at the para no. 5 where I questioned you that how this transaction is possible since I have never shared my credit card details to anybody.
Further, you should appreciate that on receipt of transaction information through SMS from LM-HDFCBK, I immediately lodged my complaint to customer care number. Once again, writing below customer care executive name and other details for your perusal.
Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]
I received another credit card (replacement) Ms. Bhakti (HDFC representative) who handed over this card, clearly confirmed that I am not liable to pay for this fraud transaction.
Your trailing email has forced me to think about your intention of forcing me to pay for fraud transaction inspite of all the clarification. You should find out how this transaction happened and if required should lodge complaint under cyber crime.
Please clarify soon so that I can may my last bill payment which something around Rs.2000/-.
________________________________________________________________________________...⇄
HDFC bank again held me responsible for the payment, therefore i approached senior managment and requested them to resolve the issue
Following is the content of email which was sent to senior management on 30th Dec 2011
________________________________________________________________________________...⇄
I have been very honest with you since I started using your credit card. As far as payment of any fraud transactions is concerned please be intimated that i am not liable for the payment.
Being a responsible customer as soon as I received the intimation of this fraud transaction i immediately informed your customer care.
Further, I repeatedly informed you that it is undoubtedly hacker’s job and you must investigate it but it appears that you just wish to force customer to pay the money though he is not liable.
I wish to inform you that I am not liable for the payment and as a responsible customer I did my part of the job by intimating you immediately.
I again say, I am not liable for the payment and I shall not pay it.
Your approach of forcing me to pay the money which I never used will put me in mental agony and nothing more.
You can go through the history of previous transactions which have been done through my card; I have always paid the due money before the due date. My only online transaction was with Indian Railway and why can’t you look on the other side that while I was doing online transaction with Indian Railway some hacker must have done something wrongful act to pick my password…
Your prejudice approach will compel me to take legal help to get this resolved…
I again repeat, Instead of blaming customer, please do the investigation with intention to dig out the culprit so that your other customers are not suffered with the same problem.
I hope you shall not encourage to discourage the customer to be in relationship with HDFC.
Awaiting your positive response.
________________________________________________________________________________...⇄
My all hope is now on your without prejudice decision
Regards
Vedprakash
[protected]
[protected]
I am a HDFC bank credit card holder. i have been using it since 3to4 months and make all the due payment before due date.
Since i have been using the HDFC bank Titanium International Credit Card (Master Card) No. [protected] for online purchasing (internet) also but was limited to purchase of railway tickets and payment of mobile (Airtel) bills.
Dispute:
One fine evening i,e. on 12th Dec 2011 i received a message alert from LM-HDFCBK at 4.02pm nforming me transaction of Rs. 25050.23/- made through my credit card no. [protected] at Riga at ldz. Ticket and while I was going through the details, I received one more sms from LM-HDFCBK at 4.05pm informing me of transaction of Rs. 8885.62/- made through my credit card no. [protected] at Riga at ldz. Ticket total Rs 33935.85/-.
Knowing the fact, credit card no. [protected] was with me and I was out of town, I was startled to read the aforesaid information of two fraud transactions. I immediately called HDFC credit card customer care service at ([protected]) and revealed the same information to Ms. Nisha (HDFC bank customer care representative). Ms. Nisha blocked the credit card no [protected] and taken a request of replacement. Details are
Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]
As soon as i was back in town i documented the same information on 16th Dec 2011 by writing email to customerservices.[protected]@hdfcbank.com and requested them to initiate investigation to catch realy culprit and also mentioned them to file a complaint under cyber crime. following is the content of email which was sent to customer care
________________________________________________________________________________...⇄
Dear Officer,
This is Vedprakash yadav having HDFC bank Titanium International Credit Card (Master Card) No. [protected].
This is to document that I had informed you through customer care number ([protected]) about two fraud transactions which were made through my aforesaid credit card. Details are:
Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]
Brief: On 12th Dec 2011, I received a sms from LM-HDFCBK at 4.02pm informing me transaction of Rs. 25050.23/- made through my credit card no. [protected] at Riga at ldz. Ticket and while I was going through the details, I received one more sms from LM-HDFCBK at 4.05pm informing me of transaction of Rs. 8885.62/- made through my credit card no. [protected] at Riga at ldz. Ticket total Rs 33935.85/-.
Knowing the fact, credit card no. [protected] was with me and I was out of town (Uttar Pradesh) I was startled to read the aforesaid information of two fraud transactions. I immediately called HDFC credit card customer care service at ([protected]) and revealed the same information to Ms. Nisha (HDFC bank customer care representative). Ms. Nisha blocked the credit card no [protected] and taken a request of replacement.
Keeping in mind, I never shared my credit card details with any one, such fraud transaction is still improbable?
On 14th Dec 2011, I received new HDFC bank Titanium International Credit Card (Master Card) No. [protected]. I thank you for your prompt action.
I would like to mention here that I am not liable for any payment against this fraud transaction since it was indeed fraud transaction and being a responsible and genuine customer I informed HDFC immediately.
I request you to confirm me the waiver of Rs. 33935.85/- at earliest.
________________________________________________________________________________...⇄
As a reply to my email dated 16th Dec 2011, HDFC bank without investigation, held me liable for the payment. i reverted to their email on 20th Dec 2011 following is the content of email which was sent to customercare
________________________________________________________________________________...⇄
Dear Officier,
Firstly, I am literally puzzled to see your trailing email, now I suspect whether you have read my email or not because in my earlier email I have explicitly mentioned that the said transaction came to my notice only after receiving SMS to my mobile from LM-HDFCBK. I did also mention you that the transaction was fraud transaction and you can approach Cyber-Crime team to catch culprit.
Secondly, if you get time to read my email carefully please glance at the para no. 5 where I questioned you that how this transaction is possible since I have never shared my credit card details to anybody.
Further, you should appreciate that on receipt of transaction information through SMS from LM-HDFCBK, I immediately lodged my complaint to customer care number. Once again, writing below customer care executive name and other details for your perusal.
Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]
I received another credit card (replacement) Ms. Bhakti (HDFC representative) who handed over this card, clearly confirmed that I am not liable to pay for this fraud transaction.
Your trailing email has forced me to think about your intention of forcing me to pay for fraud transaction inspite of all the clarification. You should find out how this transaction happened and if required should lodge complaint under cyber crime.
Please clarify soon so that I can may my last bill payment which something around Rs.2000/-.
________________________________________________________________________________...⇄
HDFC bank again held me responsible for the payment, therefore i approached senior managment and requested them to resolve the issue
Following is the content of email which was sent to senior management on 30th Dec 2011
________________________________________________________________________________...⇄
I have been very honest with you since I started using your credit card. As far as payment of any fraud transactions is concerned please be intimated that i am not liable for the payment.
Being a responsible customer as soon as I received the intimation of this fraud transaction i immediately informed your customer care.
Further, I repeatedly informed you that it is undoubtedly hacker’s job and you must investigate it but it appears that you just wish to force customer to pay the money though he is not liable.
I wish to inform you that I am not liable for the payment and as a responsible customer I did my part of the job by intimating you immediately.
I again say, I am not liable for the payment and I shall not pay it.
Your approach of forcing me to pay the money which I never used will put me in mental agony and nothing more.
You can go through the history of previous transactions which have been done through my card; I have always paid the due money before the due date. My only online transaction was with Indian Railway and why can’t you look on the other side that while I was doing online transaction with Indian Railway some hacker must have done something wrongful act to pick my password…
Your prejudice approach will compel me to take legal help to get this resolved…
I again repeat, Instead of blaming customer, please do the investigation with intention to dig out the culprit so that your other customers are not suffered with the same problem.
I hope you shall not encourage to discourage the customer to be in relationship with HDFC.
Awaiting your positive response.
________________________________________________________________________________...⇄
My all hope is now on your without prejudice decision
Regards
Vedprakash
[protected]
[protected]
Dear Mr Yadav,
We're sorry to know that you have had an unpleasant experience with the bank recently. However, we assure you that we will look into this from our end and assist you. Our team has made a note of your concerns and will respond to you soon. In future, if you have any concerns regarding this issue, we request you to write to [protected]@hdfcbank.com with the reference number TTU[protected].
Regards, Customer Assistance, HDFC Bank
We're sorry to know that you have had an unpleasant experience with the bank recently. However, we assure you that we will look into this from our end and assist you. Our team has made a note of your concerns and will respond to you soon. In future, if you have any concerns regarding this issue, we request you to write to [protected]@hdfcbank.com with the reference number TTU[protected].
Regards, Customer Assistance, HDFC Bank
On 29/10/2012 22:51, I received two SMS saying that my credit card has been used for transactions -
1. Frankfurt at Luthansa - Rs. 91,697.37
2. MRS BS Cupboard at Pekin - Rs. 110.96
Please note that there was no confirmation from me before approval of this transaction.
I confirm that these transactions are fraudlent and I haven't participated in any of these transactions. I also confirm that I have my credit card with me. On calling HDFC customer care, they blocked the credit card immediately but, asked me to fill cardholder dispute form and drop it in the given drop box (which I don't have receipt). I am not seeing any progress on this as this form is yet to reach Chennai and then investigation will start. They are even not ready to hide disputed transaction from the next bill.
Its a huge amount have lost my peace of mind and hence, reporting this complaint.
Harsh
[protected]
1. Frankfurt at Luthansa - Rs. 91,697.37
2. MRS BS Cupboard at Pekin - Rs. 110.96
Please note that there was no confirmation from me before approval of this transaction.
I confirm that these transactions are fraudlent and I haven't participated in any of these transactions. I also confirm that I have my credit card with me. On calling HDFC customer care, they blocked the credit card immediately but, asked me to fill cardholder dispute form and drop it in the given drop box (which I don't have receipt). I am not seeing any progress on this as this form is yet to reach Chennai and then investigation will start. They are even not ready to hide disputed transaction from the next bill.
Its a huge amount have lost my peace of mind and hence, reporting this complaint.
Harsh
[protected]
I have raised FIR against the theft as HDFC guys expect "7 working days" for cardholder dispute form to get accepted.
Surprisingly, I got the email statement today and the transaction wasn't hidden from there. In fact, the amount was Rs 92926.29
At the moment of fraud, I asked them to cancel the credit card. But, they issued a new credit card and charged extra Rs 3654.42 on name of various fees and taxes.
Surprisingly, I got the email statement today and the transaction wasn't hidden from there. In fact, the amount was Rs 92926.29
At the moment of fraud, I asked them to cancel the credit card. But, they issued a new credit card and charged extra Rs 3654.42 on name of various fees and taxes.
I have got the card blocked due to frequent fraudulent actions on HDFC credit card.
I have tried contacting the hdfc services for multifactor authentication, but it seems that multifactor authentication is not available.
I have tried contacting the hdfc services for multifactor authentication, but it seems that multifactor authentication is not available.
HI HARESH
please do a complain at delhi cyber crine cell and mumbai cyber crime cell by REGESTER AD AT POST as i had done it, if many complain will go they will handle seriously. The address are below.
Delhi
CBI Cyber Crime Cell:
Superintendent of Police,
Cyber Crime Investigation Cell
Central Bureau of Investigation,
5th Floor, Block No.3,
CGO Complex,
Lodhi Road,
New Delhi – 3
Mumbai
Address:
Cyber Crime Investigation Cell
Office of Commissioner of
Police office, Annex -3 Building,
1st floor, Near Crawford Market,
Mumbai-01.
Contact Details:
+[protected]
+[protected]
Web site: http://www.cybercellmumbai.com
E-mail id: [protected]@cybercellmumbai.com
i[censored] want u can call me [protected]
YEH MARA SATH BE HOU HAI . ENTROPAY.COM LONDAN OF RS18810.91
please do a complain at delhi cyber crine cell and mumbai cyber crime cell by REGESTER AD AT POST as i had done it, if many complain will go they will handle seriously. The address are below.
Delhi
CBI Cyber Crime Cell:
Superintendent of Police,
Cyber Crime Investigation Cell
Central Bureau of Investigation,
5th Floor, Block No.3,
CGO Complex,
Lodhi Road,
New Delhi – 3
Mumbai
Address:
Cyber Crime Investigation Cell
Office of Commissioner of
Police office, Annex -3 Building,
1st floor, Near Crawford Market,
Mumbai-01.
Contact Details:
+[protected]
+[protected]
Web site: http://www.cybercellmumbai.com
E-mail id: [protected]@cybercellmumbai.com
i[censored] want u can call me [protected]
YEH MARA SATH BE HOU HAI . ENTROPAY.COM LONDAN OF RS18810.91
Same story continues with HDFC Bank credit card and best buy o[censored]sa. There seems to be very strong connection between this bank and this merchant, I would call connivance even! There are so many leaks of HDFC card numbers with bestbuy.com and best buy and hdfc are just sitting pretty!!!
There has been a credit card fraud involving my HDFC World master card yesterday with number 5523 xxxx xxxx 5997 at BEST BUY RichFIELD. I received SMS as card having used for Rs 22998.04 in RICHFIELD, USA at BEST BUY on 22nd January 2013 thrice at Indian Standard time 19.34.04, 19.38.04, 19.41.44
There has been a credit card fraud involving my HDFC World master card yesterday with number 5523 xxxx xxxx 5997 at BEST BUY RichFIELD. I received SMS as card having used for Rs 22998.04 in RICHFIELD, USA at BEST BUY on 22nd January 2013 thrice at Indian Standard time 19.34.04, 19.38.04, 19.41.44
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HDFC Bank Ltd — FRAUD CREDIT CARD TRANSACTIONS
i have recieved a new upgraded gold credit card from hdfc bank having credit card no [protected].after recieving this new card I was told to throw awqay my old card as that card was blocked and use this new card.I made a transaction with my new card and after that I threw away my old card by breaking it out.then I found on 6th April 2010 many fraudulant transactions are being made using my old card.immediately when I came to know for the same I blocked my new card and came to know that my old card was still in an unblocked condition.i complained many a times for the same to hdfc bank but they are constantly blocking my savings account of hdfc and deducting money from it
Sir please help me out....................