HDFC Bank — FRAUDULENT PRACTICE

Address:

Satara, Maharashtra

I am a retailer at mahableshwar. The famous hill station. Actually HDFC BANK located in satara 50 kms from mahableshwar. There officials visited me and offered me a ADSL machine for card acceptance at my shop. They offered me at Zero rental basis. Only the swiping charges were going to deduct from my account. Before i had an bad experience from the bank so i first cleared them about that and also discussed with them about if there are any hidden charges. But they told me clearly that there are no hidden charges and after opening the current account they will provide me with a machine without any charges. I agreed and also told them that we here have a seasonal business and so we will not afford to pay the rent and so we had rejected other banks offers. After installing the machine we had many problems in starting. The machine was installed in 2010. And everything was going ok. But last year again the bank officials from wai came to me. They told me that HDFC BANK has opened a new branch at WAI 30 kms from mahableshwar. They told me it will be conveineint for me to transact from wai instead of satara. I agreed and they opened a new account in wai branch. Actually it was possible to transfer my satara branch account to wai. But the bank officials did not do so. They opened a new account in wai branch. After that my ADSL machine was transfered to wai account. I told them to close my satara account. After some months after seeing my statement my noticed that i had been charged for the ADSL machine i am using for monthly. I called the wai branch and spoke with the person there he told me that he will look in the matter and inform me. But he did not. So i mailed the company. Then i received a call and my charges were reversed. This happened every month so i told the officials that pls stop harassing me and once for all pls complete the formalities and stop harassing me. Then a person from pune ADSL machine branch came and told me that your machine we are going to close and a new machine will be installed in three days which will be rental free. After that i communicated with the numbers i had provided they told me that you will be charged for the machine. Actually now my season starts and i do not get time to communicate and at this time the company has made a fraudelent behaviour with me. This behaviour of the company was not expected from this type of famous bank.