HDFC Bank — HDFC CREDIT CARD LOAN PAYMENT / HARRACMENT

Address:

Bangalore, Karnataka

HDFC

Pls note that the loan was sanctioned to me form HDFC on basis of my Sincere Payment track record, (Loan No: 1121941), and after several months tenure payment (more than 6 months) , I wanted to pre close the same & contacted the Bank , and they had (Bank Customer Care Executive) confirmed the final pre closure amount Rs 92106/- stating It is All Inclusive of pre closure charges on 27/09/08 upon my Request No 050150 dtd 27/09/008, (3% Pre Closure Amount & Service Tax, etc) & immediately that day itself I have deposited the cheque (Cheque No: 981798 dtd 27/09/08, Rs 92106/-) in favor HDFC Loan Account. And also confirmed that the closure letter will be sent to me within 7 days. After that instead of closure letter I got the statement mentioning additional amount to be paid which was no acceptable from my side because I had taken the confirmation of pre closure amount form the bank and the same has been paid to them. They can see the track of my payments made to the same earlier. Apart from that, at that point of time itself I had requested your executives to reverse the fees charged on my account as there is no dues & close the same matter. But it couldn’t happened and they have keep on charged the late fees on it and extended the same. Pls note that this is clear case of misguiding (harassment) & claiming extra money from the customer, when the customer has cleared the amount as per the HDFC EXECUTIVE commits the pre closure amount. Again after making payment as per the confirmation of HDFC Executive words, if asked to pay more means this is complete inaccuracy of the Bank for which customer should not suffer. In this regards I had informed earlier also to HDFC. Hereby attached details for reference. This is the mistake from the bank, apart from that, they have put this in CIBIL which was not acceptable & clear case of harassment form the bank..