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HDFC Bank Loan Division - Auto loan cancellation and closure

 
58 Reviews
User
  rajahari
Sir,

Please check the below mails for details. I have booked a loan and lost my credibility and patience and not able to concentrate on my work because of this incidents and i want this to be resolved at the earliest. Please help me out on this.

I have all the documents with me but i dont know how to attach here.
---------------------------------------------------
FW: Reversal of Auto Loan R Hari Prasad‏
From: Hariprasad raja (rajahariprasad@hotmail.com)
Sent: 09 October 2008 14:43PM
To: loansupport@hdfcbank.com
Cc: rajahariprasad@hotmail.com; rajahariprasad2000@yahoo.com

Security scan upon download
1.jpg (435.9 KB), 2.jpg (214.2 KB)
Hi

Please check the below mail which was sent on 10/06/2008 but i have not received any reply till date from them So please check the below mail with attachments. Please make sure that this issue is closed ASAP else i may need to go for a complaint in complaintsboard (Under RBI).

Thanks
Hari

-------------------------------------
Dear Mr. Prasad,

Thank you for writing to us.

This is with reference to your e-mail dated October 06, 2008.

We are unclear on the nature of your query on the basis of the contents of your mail.

Please elaborate on the same in your reply so as to enable us assist you at the earliest.

Awaiting your response.


Warm Regards,
Sandhya Nair
Customer Support
HDFC Bank Ltd.



--------------------------------------------------------------------------------


From: rajahariprasad@hotmail.com
To: senthilnathan.murugappan@hdfcbank.com; sivaramakrishnan.sridhar@hdfcbank.com; tw-auto.iinventoryfundingsouthi@in.hdfcbank.com; jovial.raj@hdfcbank.com; south-inventory@hdfcbank.com; kalpesh.solanki@hdfcbank.com; supplychainmumbai@hdfcbank.com
Subject: FW: Reversal of Auto Loan R Hari Prasad
Date: Mon, 6 Oct 2008 09:17:23 +0000






Hi,

I am Hari Prasad from Chennai (Car Loan Ac# 13769714). For my wedding day (07/09/2008), I have booked for an Alto LXI car at Kapico Motors on 31/08/08 and subsequently booked a loan with HDFC thru Mr Vijay (HDFC Loan Executive) for an amount of Rs. 2, 20, 000.00. The loan was approved and an amount of Rs. 2, 10, 596.00 was sent to Kapico motors on 05/09/2008. Since the service provided by Kapico was not satisfactory and since I was very much disappointed with them I thought of canceling the above loan so I tried to check with Mr Vijay about the cancellation procedure but Vijay was delaying many days by not picking the call and then by saying that he went to outstation and will be back tomorrow (likewise delayed for nearly 5 days) and I thought speaking with this guy is worthless and I went to T nagar HDFC Bank loan division GN chetty road and I have cancelled the above loan on 16/09/2008 by paying an amount of Rs.1000.00 and as per the person at the loan division my loan was booked under the name of Mr. Illavenil Subramaniam. So on the same day I went to Loan processing division at Nelson Manickam road and met Mr Illavenil Subramaniam and issued the copy of the cancellation letter and the challan for Rs.1000.00 (that I paid towards cancellation charges).

I continuously called Mr. Illavenil Subramaniam to check on the status but he was not picking the phone and if unfortunately by mistake if he attends my call (Since he doesn’t pick up my call when I make call from my mob# I used to call from my friends or my dad’s mob #’s to speak with him) he used to say that it will be closed in 2 days but he has not made any steps to close this loan so I have called Mr Diva Shanmugam and Mr Kamala Kannan @ HDFC Anna nagar branch they were the guys who referred Mr. Vijay to me and they have called Mr Illavenil and Mr Vijay on this but there is no reaction from Mr Illavenil or Mr Vijay. I have again visited and met Mr Illavenil but the reply was the same.

Suddenly One day Vijay called me and said that the Auditing is going on in Nelson Manickam road branch and he is not allowed inside the Premises so asked to put pressure on Illavenil Subramaniam to close the above loan and also the bank is holiday for 3 days (30/09, 01/10, 02/10) and else the first EMI will be coming to my Bank account. Since Illavenil was useless and not even attending the customer with proper response and treating me as a fool, I thought it will good if I can go again to T nagar branch to know the current status and went on 27/09/2008 and as per gayathri at loan division the amount that have sent to Kapico have not been refunded yet to HDFC (This is the status that I got) So again I went to Nelson Manickam road branch on the same day to enquire the same and met Mr Illavenil, he again received a copy of the cancellation letter and challan (as if I came for the first time) and went in and then came out after an hour and said that they will be receiving money back from Kapico on Monday 29/09/2008 and asked me to call on Monday.

I have raised a complaint to the Maruti Company on 27/09/2008 saying that the money is not refunded to HDFC by Kapico and were delaying unnecessarily.

Again I called on Monday but he has not picked my number so I again tried to reach him on Tuesday and I reached his mobile and he said that on Monday (29/09/2008) they received the money back from Kapico and it will be closed and I have to give a cheque for Rs.1659 as the interest towards the loan amount and since 01/10 and 02/10 were holidays he said he resides at Anna Nagar and will collect the cheque from me and asked me to call on 01/10. But when I tried to reach him on 01/10 & 02/10 he has not picked the phone. So I went again to Nelson Manickam branch on Friday (03/10/2008) and met Mr illavenil, he said that the interest amount has been increased and I have to issue a cheque for Rs. 2029 and nothing can be done. I enquired him that when the amount was sent automatically to Kapico by Fund transfer by HDFC (from your end) and I have not given a cheque or DD for this amount of 2, 10, 000.00 why not this amount can be retrieved from your end but Mr Illavenil said it is not possible to do like that and they have delayed it unnecessarily and they got the money back only on 29/09 then I asked him that you have told me that you will collect the cheque on 01/10 but since there was no response from you I came today (03/10) and atlast he agreed to that and got the cheque for Rs. 1659. I want to highlight you one more thing when I was sitting in the room Mr Illavenil received a call from the General Manager ABT Maruti and was shouting him because of poor service done by Illavenil and after the call was disconnected, Illavenil was shouting and scolding that GM with very bad language sitting in front of me. I was very much shocked in hearing such words.

On 04/10/2008, I received a call from Ms Viji from Kapico saying that they have sent the advice on 18/09/2008 to HDFC and they have not delayed from their end.

I want to bring the below points to your notice –

When the money is sent back to HDFC on 18/09/2008 why your guys said that they have not received the money back and they received it only on 29/09/2008.
Not picking the customer phone calls and not giving any proper response to the customers.
Not taking any steps to close the account, unnecessarily delaying things.
Collecting more money thinking that customer should be penalized or suffer by charges.
Collecting the documents (Cancellation letter and challan) and not reacting to that and asking to submit again.
Booking done by Vijay and was booked under the name of another person Illavenil without the customer knowing the fact.
Using bad languages on the customers in front of another customer.
When the money is sent back to HDFC on 18/09/2008 why did your guys said that they have not received the money back and they received it only on 29/09/2008 are you making fun of me or you guys making money out of me is that not cheap to lie a customer when you have received the money back. Such a big Worlwide fame HDFC bank is handling customers like this and cheating customers like this. Actually your guys used to say that I am a classic customer of yours but I feel ashamed of being a customer of such a Bank with Employees having very bad attitude and treating the customers very cheap I have account in other banks also but I have never, ever seen such bank employees like Illavenil or Vijay. Please have genuine person in your bank who respect others and handles the customer in proper way.

Please find the below attachments –

1. Cancellation letter (1.jpg).

2. Challan for Rs.1000.00 (2.jpg).

3. Mail from Ms Viji (Kapico Motors) (See below)

Hari Prasad








--------------------------------------------------------------------------------
From: viji@kapicoindia.com
To: rajahariprasad@hotmail.com
Subject: FW: Reversal of Auto Loan R Hari Prasad
Date: Sat, 4 Oct 2008 16:40:03 +0530


Dear Sir,



Pls find the advice which we have sent to HDFC on September 18th.



Regards



Y. Vijayalakshmi

Sales Manager




--------------------------------------------------------------------------------

From: Srinivasan [mailto:srinivasan.m@kapicoindia.com]
Sent: Saturday, October 04, 2008 4:21 PM
To: 'VIJI'
Subject: FW: Reversal of Auto Loan R Hari Prasad
Importance: High





FYI


--------------------------------------------------------------------------------

From: Raja [mailto:raja@kapicoindia.com]
Sent: Thursday, September 18, 2008 1:05 PM
To: 'Niranjan'
Cc: 'Narayanaswamy'; 'Srinivasan'
Subject: FW: Reversal of Auto Loan R Hari Prasad
Importance: High









FYIP



Thanks & Regards

R.Raja
KAPICO MARUTI
NO.309, POONAMALLE HIGH ROAD
KILPAUK, CHENNAI - 10
Phone No : 42859970
Mobile No: 99412 50265




--------------------------------------------------------------------------------

From: Raja [mailto:raja@kapicoindia.com]
Sent: Thursday, September 18, 2008 11:48 AM
To: 'Senthilnathan.Murugappan@hdfcbank.com'
Cc: 'Sivaramakrishnan.Sridhar@hdfcbank.com'; 'tw-auto.IinventoryfundingsouthI@in.hdfcbank.com'; 'Jovial.Raj@hdfcbank.com'; 'South-Inventory@hdfcbank.com'; 'Jovial.Raj@hdfcbank.com'; 'Kalpesh.Solanki@hdfcbank.com'; 'SupplyChainMumbai@hdfcbank.com'
Subject: Reversal of Auto Loan R Hari Prasad
Importance: High








Dear Sir,

Loan A/c No 13769714 Cus Name Mr R Hari Prasad.


The Customer has cancelled the Vehicle due to some personal Reason. Please reverse the Loan amount in our Inventory Funding account.

We have received the Amount of Rs, 2, 10, 596/- From HDFC

Please do the needful.

Thanks & Regards

R.Raja
KAPICO MARUTI
NO.309, POONAMALLE HIGH ROAD
KILPAUK, CHENNAI - 10
Phone No : 42859970
Mobile No: 99412 50265

'Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise .The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd. '
Complaint comments 57 Comments     Updated:
Resolve this Complaint  

Comments

N
User
mail2hemant HDFC Bank  - Pitampura, North West Delhi, Delhi, India
 
If the problem doesn't gets resolved, you should contact RBI and the company will be forced to take action:

Here is the link, go to complaint form:

http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

Share this with other victims as well and spread consumer awareness.
N
User
khannan RK Associate  - Tamil Nadu, India
 

Not provide Original RC - RK Associate

We bought a Swift Car by the year 2007. The car details as follows

Name of the Owner: R. KANNAN
Model of the Car : Maruti Swift VXI Petrol
Invoice Date : 22/05/2007
Invoice Number : 577
Huypothecation : Prems Hire Purchase Ltd

Actually we booked for the model Swift VXi (ABS) BS-IV. But from Indus Motors Co. P. Ltd they delivered only Maruti Swift VXI. When we bought the car, there is no hypothecation endorsed in our original RC and the register owner name is also printed wrongly. For rectifying this spelling mistake and hypothecation endorsement we return the original RC. to Indus Motors Co. Pvt. Ltd. On that time Mr. Chari and Ms. Kanmani both of them took responsibility for our Original RC. But till now they didnt return back the original RC and whenever we came to know about our Original RC they ask us to come the other day each and every time.
Kindly help us to get our original RC immediatly because we have to do
cancellation of hypothecation. So kindly take action immediatly.
Expecting your positive solution for this problem.

Regards
C. R. Khannan
RK ASSOCIIATE
96000 55779
 
Dir sir
mere pass hdfc ka ek letter aya tha or letter jayada chipka hone ke karan me usse pad nahi pa raha hu is liye mujhe aap hindi me mail kar de loan Acc.16679814 ID sandeepdhurve6@gmail.com sir jaldi ans de.
Thaks


E-9/105
Police line nehru nagar Bhopal
M.P
462003
 
Dir Sir
mera loan no. 12884803 karizma bike ke liye hai . sir mujhe apni bank statement ki soft copy chaiye thi . taki mai apna loan clear kar saku . total emi aur bouncing ki detail dene ka kast kare.my mail id pramod.kumar4491@yahoo.com.
 
mane hdfc sey two wheeler loan leya jesko mane 2008 mey pura kardiya bank ne NOC 30/09/08 bhi dediy lakin bank ne mera name cibil list mey dadeya hai loan agg no:1375109
A Jan 28, 2011 by
User
mana_jagan@yahoo.co.in  
 
Hi sir,
I am jagan nayak Eslavath (25 yrs), Loan account no 15408693.Since 1 year i am paying my car loan EMI's regularly without failure as i was awailed this for 60 months.Due to some personal reasons i could not able to pay my payments regularly as i was met with an major accidents in Dec-2009 and july-2010 and i was lost my job in May-2010.
then lateron i was joined in job(HDFC worlds respectable Brand)in Oct-2010 and i am trying to set my track record in proper way and i am clearing one by one with penalties as companies terms & conditions.
As i like the brand... i was working with the brand since 4 years and all my Transactions and investments and loans etc all are with HDFC only since 6 years starting from my career.but i was paid everything with cleared amounts as brand scenario.
I know i should not default as a co brand employee of HDFC.for this i would like to say extreamely sorry and i can say its my badluck to fail...firstely myself i am feeling ashamed, but as today i was changed my openion as per the behaviour of recovery people.the voul;ger language and the way of behaviour they did with me insisting me to not to take any further transactions with the Brand.instead of requesting them to wait upto month end they behaved with me like road romios.(shirt pakad ke leke aana)you can watch this in cc's.if u are not able to wait till, then sease my vehicle...no issues..daily i was contactable to them, requested to wait till month end as i am suffering with financial problems.then also they behaved in this manner with same brand employee who is same cadre as him.i dont want that car sir.just because of your department attitude (Abed from karimnagar, ap, 0518 branch code) i would like to surrender my vehicle back.he is personally taking my issue and involving to tourcher me like anything with some religious issues mind.
unfortunately my bad luck, at that time my car with my friend at bangalore.and he is not contactable st immediately.mobile was out of reach area.and tourchered me to start to bangalore and get back the vehicle today itself.and warns & says he dont wants to leave me...
as a co brand employee itself my situation & feelings are like this then what about other people sir???????, for a co brand employee the unfortunate emergencies nahi aana kya sir??
pls enquire these parameters...
1)am i not contactable to them?
2)is i am not responding towards them properly?
3)am i ubscanding them?
4)is i am not paying with penalties every month even ?
5)whats the right to behave like this?
6)is there mentioned in agreement for man-handling and chance to use the voulger language with co brand employees?
7)am i theef of the company?

my salary account with HDFC and i am paying and trying to get my clean track back...
on this issue i need your valuable feedback and needful clarifications pls and then need for solution...
my entire Life is not this car only...

sorry for troubling you in this issue...

pls do needful asap...thanking you





JAGAN NAYAK ESLAVATH
9701203235
9848369670
N May 18, 2011 by
User
adnan.safee HDFC Bank Loan  - Maharashtra, India
 

Auto Loan - HDFC Bank Loan

I applied for a Car Top Up Loan with HDFC through there dealer/representative. I received an SMS on 05.05.2011 from HDFC Bank Loan disbursed for INR 5,08,298.00 against Loan Account No. 18690290. Further, on 12.05.2011, I again got SMS from HDFC Bank saying EMI of INR 18,400 due on 07.06.2011.

Its 18.05.2011 and despite giving several calls to dealer I have got the loan amount sanctioned. Its my request to please look into the matter at the earliest coz of 15 days I am not able to live properly as I am having stress of paying the EMI without even getting the amount sanctioned.

Thanks, Adnan Safee
N Sep 27, 2011 by
User
kee  
 
dear sir, sir mene ek bike liya tha jiski puri payment ho gayi thi per us bike ki noc mughe abhi tak nahi mili hai na to koi phone karta hai aur na hi koi ye batata hai ki noc kab milegi please mughe meri email id per mail ker de meri id hai shivamkashyap17@yahoo.com loan no is 12327621 please check and inforam .
A Oct 27, 2011 by
User
davi  
 
my name is davinder kumar
my loan no. is14662237, installment of loan is 3703 rupee, for some reason i need repayment schedule pls. arrange asap.
Thanks
best regards
Davinder kumar
N Nov 5, 2011 by
User
DEVANAND MOTIYANI  
 
Dear Sirr,

sir mene hero honda byke splendore plus purchase kiya per muje monthaly installment me kuch confusion he please mera ye confusion clear kare


thanks regards

devanand motiyani
19/562 chopasni housing board
jodhpur raj.
9252708540
N Dec 18, 2011 by
User
vishal sharma mbd  
 
To

MANAGER

HDFC BANK

Sir my name is vishal sharma from moradabad city...



sir maine pulser bike ke liye centurion bank loan karaya tha LOAN NO-90934857 jiski ek installment rah gai thi jisko maine ( R.K.Associates, moradabad ) ke office me Rs 2000 jama kara diye the jiska receipt no-23076506 date 19 march 2011 hai unhone bola tha ki tumhara no dues letter 1 week me mil jaega or mine jakar baar baar pata kiya but wo bol rahe hai abhi time lagega...

mujhe 8 month ho gye hai abhi tal letter nahi mila hai...

So i request you plz solve my problem or mera NO DUES LETTER mujhe dilaye

NAME- VISHAL SHARMA SO RAM MURTI SHARMA

ADDRES- BS-08 KANTH ROAD DEEN DAYAL NAGER, MORADABAD

CONTACT NO.- 09456688051

LOAN NO-90934857

BIKE NO- PULSAR .. UP21T 5419

R.C. NO.-0130462

email id--- vishalsharma1885@yahoo.com
N Jan 22, 2012 by
User
anuragkakkar  
 
sir,
this is regarding my autoloan account no. 752550 by the name of Anurag Kakkar. kindly send my account statement on my email ID ie anuragkakkar05@gmail.com .
N Feb 4, 2012 by
User
PARVEEN KUMAR8900 HDFC Bank Loan  - Maharashtra, India
 
H = HARAMI, D = DADAGIRI, F = FAKE, C = CHOR
N Feb 13, 2012 by
User
rejeesham.cbit CAR LOAN  - Ernakulam, Kerala, India
 

non awareness of issuing loan - CAR LOAN

the executive has nt been acknowledge the issuing loan which is less amount which they promised to give. and he has handover the dd to showroom without giving any confirmation to me. also went to the branch for cancelling the same,byt its not been cancelled yet.
A Mar 5, 2012 by
User
rabin_34  
 
hdfc bank also cheated me
N Mar 5, 2012 by
User
anki19  
 
sir,
i have taken car loan from hdfc...my vehicle is chevrolet beat..vehicle no is DL9CT 2949.loan a/c no is 16573220..loan amount is rs 2, 73, 000...emi amount is rs 8850...plz send me my loan statement on my email id i.e. ankigoel_18@yahoo.com...

ANKITA AGGARWAL

CONTACT NO-9999933359
N Apr 19, 2012 by
User
MASARRAT FAKHRUL  
 
DEAR SIR,
IT IS FOR YOUR NOTICE THAT I HAVE FINISHED MY CAR LOAN AS PAID IN ADVANCE " FORECLOSE" AS PER YOUR LATTER OF DATED 16-4-2012 AUTO LOAN AGREEMENT NO IS 16298963 I HAVE RECEIVED NO OBJECTION CERTIFICATE BUT I WANT TO TAKE MY ALL CHEQUES WHICH HAVE BEEN CANCELLED AS YOU GIVEN IN WRITING.

KINDLY SEND ME ALL MY SECURITY CHEQUES AS SOON AS POSSIBLE PLZ.

MASARRAT FAKHRUL
H NO 418/1209 GARHIPEER KHAN, AVIZ CONVENT SCHOOL BUILDING
THAKURGANJ LUCKNOW-226003 MOB.NO 9235502194
N May 21, 2012 by
User
himani bansal  
 
DEAR SIR, I TAKE A AUTO LOAN NO 11419653 IN THE NAME OF ANIL BANSAL MY SANTRO CAR EMI RS 7200 /THAT WAS CLEARED FROM PUNJAB NATIONAL BANK MALL ROAD NEW DELHI ALL THE EMI ARE CLEARED IN APRIL 2012 SO I REQUEST YOU PLEASE SEND ME MY A C STATEMENT AND NOC
THANK YOU
ANIL BANSAL
45, BHARAT APARTMENT
SECTOR-13, ROHINI
DELHI-110085
Ph.:09210327380
E-mail-id-mania.bansal@gmail.com
N May 26, 2012 by
User
rameshvd  
 
Request for Re- Schedule
N Jun 29, 2012 by
User
dr krishan kumar  
 
I request that I had cleared the loan amount against LAN 14732949 in May 2012.You are requested to give no due certificate at my current address 672 Sec 39 Gurgaon near cyber park.Thanks for quick response.
Kamlesh

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    HDFC Bank Loan Division - Auto loan cancellation and closure