[Resolved]  HDFC Bank Bank Loan Division — Auto loan cancellation and closure

Sir,

Please check the below mails for details. I have booked a loan and lost my credibility and patience and not able to concentrate on my work because of this incidents and i want this to be resolved at the earliest. Please help me out on this.

I have all the documents with me but i dont know how to attach here.
[protected][protected][protected]
FW: Reversal of Auto Loan R Hari Prasad‏
From: Hariprasad raja ([protected]@hotmail.com)
Sent: 09 October 2008 14:43PM
To: [protected]@hdfcbank.com
Cc: [protected]@hotmail.com; [protected]@yahoo.com

Security scan upon download
1.jpg (435.9 KB), 2.jpg (214.2 KB)
Hi

Please check the below mail which was sent on 10/06/2008 but i have not received any reply till date from them So please check the below mail with attachments. Please make sure that this issue is closed ASAP else i may need to go for a complaint in complaintsboard (Under RBI).

Thanks
Hari

[protected][protected]
Dear Mr. Prasad,

Thank you for writing to us.

This is with reference to your e-mail dated October 06, 2008.

We are unclear on the nature of your query on the basis of the contents of your mail.

Please elaborate on the same in your reply so as to enable us assist you at the earliest.

Awaiting your response.


Warm Regards,
Sandhya Nair
Customer Support
HDFC Bank Ltd.



[protected][protected][protected][protected]


From: [protected]@hotmail.com
To: senthilnathan.[protected]@hdfcbank.com; sivaramakrishnan.[protected]@hdfcbank.com; tw-auto.[protected]@in.hdfcbank.com; jovial.[protected]@hdfcbank.com; [protected]@hdfcbank.com; kalpesh.[protected]@hdfcbank.com; [protected]@hdfcbank.com
Subject: FW: Reversal of Auto Loan R Hari Prasad
Date: Mon, 6 Oct 2008 09:17:23 +0000






Hi,

I am Hari Prasad from Chennai (Car Loan Ac#[protected]. For my wedding day (07/09/2008), I have booked for an Alto LXI car at Kapico Motors on 31/08/08 and subsequently booked a loan with HDFC thru Mr Vijay (HDFC Loan Executive) for an amount of Rs. 2, 20, 000.00. The loan was approved and an amount of Rs. 2, 10, 596.00 was sent to Kapico motors on 05/09/2008. Since the service provided by Kapico was not satisfactory and since I was very much disappointed with them I thought of canceling the above loan so I tried to check with Mr Vijay about the cancellation procedure but Vijay was delaying many days by not picking the call and then by saying that he went to outstation and will be back tomorrow (likewise delayed for nearly 5 days) and I thought speaking with this guy is worthless and I went to T nagar HDFC Bank loan division GN chetty road and I have cancelled the above loan on 16/09/2008 by paying an amount of Rs.1000.00 and as per the person at the loan division my loan was booked under the name of Mr. Illavenil Subramaniam. So on the same day I went to Loan processing division at Nelson Manickam road and met Mr Illavenil Subramaniam and issued the copy of the cancellation letter and the challan for Rs.1000.00 (that I paid towards cancellation charges).

I continuously called Mr. Illavenil Subramaniam to check on the status but he was not picking the phone and i[censored]nfortunately by mistake if he attends my call (Since he doesn’t pick up my call when I make call from my mob# I used to call from my friends or my dad’s mob #’s to speak with him) he used to say that it will be closed in 2 days but he has not made any steps to close this loan so I have called Mr Diva Shanmugam and Mr Kamala Kannan @ HDFC Anna nagar branch they were the guys who referred Mr. Vijay to me and they have called Mr Illavenil and Mr Vijay on this but there is no reaction from Mr Illavenil or Mr Vijay. I have again visited and met Mr Illavenil but the reply was the same.

Suddenly One day Vijay called me and said that the Auditing is going on in Nelson Manickam road branch and he is not allowed inside the Premises so asked to put pressure on Illavenil Subramaniam to close the above loan and also the bank is holiday for 3 days (30/09, 01/10, 02/10) and else the first EMI will be coming to my Bank account. Since Illavenil was useless and not even attending the customer with proper response and treating me as a fool, I thought it will good if I can go again to T nagar branch to know the current status and went on 27/09/2008 and as per gayathri at loan division the amount that have sent to Kapico have not been refunded yet to HDFC (This is the status that I got) So again I went to Nelson Manickam road branch on the same day to enquire the same and met Mr Illavenil, he again received a copy of the cancellation letter and challan (as if I came for the first time) and went in and then came out after an hour and said that they will be receiving money back from Kapico on Monday 29/09/2008 and asked me to call on Monday.

I have raised a complaint to the Maruti Company on 27/09/2008 saying that the money is not refunded to HDFC by Kapico and were delaying unnecessarily.

Again I called on Monday but he has not picked my number so I again tried to reach him on Tuesday and I reached his mobile and he said that on Monday (29/09/2008) they received the money back from Kapico and it will be closed and I have to give a cheque for Rs.1659 as the interest towards the loan amount and since 01/10 and 02/10 were holidays he said he resides at Anna Nagar and will collect the cheque from me and asked me to call on 01/10. But when I tried to reach him on 01/10 & 02/10 he has not picked the phone. So I went again to Nelson Manickam branch on Friday (03/10/2008) and met Mr illavenil, he said that the interest amount has been increased and I have to issue a cheque for Rs. 2029 and nothing can be done. I enquired him that when the amount was sent automatically to Kapico by Fund transfer by HDFC (from your end) and I have not given a cheque or DD for this amount of 2, 10, 000.00 why not this amount can be retrieved from your end but Mr Illavenil said it is not possible to do like that and they have delayed it unnecessarily and they got the money back only on 29/09 then I asked him that you have told me that you will collect the cheque on 01/10 but since there was no response from you I came today (03/10) and atlast he agreed to that and got the cheque for Rs. 1659. I want to highlight you one more thing when I was sitting in the room Mr Illavenil received a call from the General Manager ABT Maruti and was shouting him because of poor service done by Illavenil and after the call was disconnected, Illavenil was shouting and scolding that GM with very bad language sitting in front of me. I was very much shocked in hearing such words.

On 04/10/2008, I received a call from Ms Viji from Kapico saying that they have sent the advice on 18/09/2008 to HDFC and they have not delayed from their end.

I want to bring the below points to your notice –

When the money is sent back to HDFC on 18/09/2008 why your guys said that they have not received the money back and they received it only on 29/09/2008.
Not picking the customer phone calls and not giving any proper response to the customers.
Not taking any steps to close the account, unnecessarily delaying things.
Collecting more money thinking that customer should be penalized or suffer by charges.
Collecting the documents (Cancellation letter and challan) and not reacting to that and asking to submit again.
Booking done by Vijay and was booked under the name of another person Illavenil without the customer knowing the fact.
Using bad languages on the customers in front of another customer.
When the money is sent back to HDFC on 18/09/2008 why did your guys said that they have not received the money back and they received it only on 29/09/2008 are you making fun of me or you guys making money out of me is that not cheap to lie a customer when you have received the money back. Such a big Worlwide fame HDFC bank is handling customers like this and cheating customers like this. Actually your guys used to say that I am a classic customer of yours but I feel ashamed of being a customer of such a Bank with Employees having very bad attitude and treating the customers very cheap I have account in other banks also but I have never, ever seen such bank employees like Illavenil or Vijay. Please have genuine person in your bank who respect others and handles the customer in proper way.

Please find the below attachments –

1. Cancellation letter (1.jpg).

2. Challan for Rs.1000.00 (2.jpg).

3. Mail from Ms Viji (Kapico Motors) (See below)

Hari Prasad








[protected][protected][protected][protected]
From: [protected]@kapicoindia.com
To: [protected]@hotmail.com
Subject: FW: Reversal of Auto Loan R Hari Prasad
Date: Sat, 4 Oct 2008 16:40:03 +0530


Dear Sir,



Pls find the advice which we have sent to HDFC on September 18th.



Regards



Y. Vijayalakshmi

Sales Manager




[protected][protected][protected][protected]

From: Srinivasan [mailto:srinivasan.[protected]@kapicoindia.com]
Sent: Saturday, October 04, 2008 4:21 PM
To: 'VIJI'
Subject: FW: Reversal of Auto Loan R Hari Prasad
Importance: High





FYI


[protected][protected][protected][protected]

From: Raja [mailto:[protected]@kapicoindia.com]
Sent: Thursday, September 18, 2008 1:05 PM
To: 'Niranjan'
Cc: 'Narayanaswamy'; 'Srinivasan'
Subject: FW: Reversal of Auto Loan R Hari Prasad
Importance: High









FYIP



Thanks & Regards

R.Raja
KAPICO MARUTI
NO.309, POONAMALLE HIGH ROAD
KILPAUK, CHENNAI - 10
Phone No : 42859970
Mobile No:[protected]




[protected][protected][protected][protected]

From: Raja [mailto:[protected]@kapicoindia.com]
Sent: Thursday, September 18, 2008 11:48 AM
To: 'Senthilnathan.[protected]@hdfcbank.com'
Cc: 'Sivaramakrishnan.[protected]@hdfcbank.com'; 'tw-auto.[protected]@in.hdfcbank.com'; 'Jovial.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'; 'Jovial.[protected]@hdfcbank.com'; 'Kalpesh.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'
Subject: Reversal of Auto Loan R Hari Prasad
Importance: High








Dear Sir,

Loan A/c No 13769714 Cus Name Mr R Hari Prasad.


The Customer has cancelled the Vehicle due to some personal Reason. Please reverse the Loan amount in our Inventory Funding account.

We have received the Amount of Rs, 2, 10, 596/- From HDFC

Please do the needful.

Thanks & Regards

R.Raja
KAPICO MARUTI
NO.309, POONAMALLE HIGH ROAD
KILPAUK, CHENNAI - 10
Phone No : 42859970
Mobile No:[protected]

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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

dear sir,

I am paying my EMI'S for my vehicle hundai verna through ECS in our loan account no.13514131.Due to oversight one of my ecs got returned. Bank representative came & conveyed that the ECS which got returned cannot be present again and we paid the same amt through ch no 992655 dt 16/7/12.for Rs 15530.00.Meanwhile the ecs also got represented &cleared . In this manner we paid twice the amt, We therefore request you to refund the amt of Rs 15530.00.Please inform me on my e mail id v.[protected]@yahoo.com

Hoping for a prompt action.
dear sir i take a car loan on[protected] for i 10 magna bearing registration no.ap31be 6357. i want to close my car loan balance next month. so i will request to kindly inform, how much amount i have to pay.
name:s.maheswara rao s/o sambha murthy
car reg.no.AP31 BE 6357
EMI; 10349.00
my email id:[protected]@ymail.com
thank you for immediate response
Dear Sir,

I took Bike loan in 2011. I pay regulerly the premium by S B I bank Bhivandi branch. But I don't know my loan account no and the out standing balence of taken loan. Please inform me on [protected]@gmail.com or communicate on [protected], [protected]





Thanking u

Avinash Nana Patil
Mhada police line,
Building No 98 Room No.1604,
Birla collage Kalyan West, Thane

[protected], [protected]
I buy a chevrolet beat car at this... 03/03/2010..and my car no is...(DL4CAD7594)..ANd I want to know...all the details of my auto loan..my loan no is 16324723 from hdfc bank..
thankyou
inderjeet sharma
G-237 ADHYAPAK NAGAR NANGLOI
PH.NO-[protected]
E MAIL- [protected]@gmail.com
DEAR SIR I TAKE CAR LOAN NO 21535678 IN THE NAME OF RAKESH M CHAUGULE MY XYLO CAR EMI RS 10696 SO I REQUEST YOU PLEASE SEND ME MY A/C STATEMENT THANK YOU RAKESH M CHAUGULE JAI BHAWANI SO PLOT NO 76/13 DEV DAYA NAGAR THANE WEAT 400606 PH [protected] E MAIL CITYHOME.[protected]@GMAIL.COM
dear sir i take auto loan no 20055006 inthe name of rangaswamy kn my tata ace emi 8500 full detiles my e mail id no [protected]@yahoo.com
dear sir
i have finance santro car from your bank loan no is[protected] in the name of mr gurbaksh singh
loan has been closed till date i have not recived N.O.C. from bank.

gurbaksh singh
127/462 W-1, saket nagar, kanpur
mobile no - [protected]
Dear sir,
Kindly intimate my status of car loan agreement no : 20326291


Thank you
Mr F.C CHAUHAN
[protected]
[protected]
[protected]@gmail.com
Dear sir

I was taken two wheeler lone in your bank account number 18513918 and i paid all EMS please send my NOC for my two wheeler

regards
vallisab d
[protected]
Pls send my amortization schedule of Car Loan Account no.16664366 my customer ID is : 19478253
and my email id is: [protected]@gmail.com. The Loan disbursed on 22.05.2010 and EMI is Rs.11910/-
Sikandar Dass
Z-28A, Naveen Shahdara
Delhi -110032
my loan account no. is 15182711 and want to payback the balance amount . pl send me the details. my mail ID is [protected]@gmail.com
sir/madam I anil kumar dhiman have taken one personnel loan from your bank, I would appreciate, if you send me my loan EMI details to my ID "annu.[protected]@yahoo.com" please. My loan account no is 20232731.

Thanks
Dear Sir, I had applied Car loan for Rs 300000/-& the amt.disbursed was Rs 298430 on 07.11.2012 i.e. Rs1570/-was deducted for processing fee for my loan a/c no.22602846.I would like to add here that am an previlaged customer, having a/c no. xxxxxxxxxxx441 was offered pre approved Auto loan and being a Central govt.personal I am suppose to get some benefits.which was rightly reflected in my mobile reads as ; SMS ''HDFC Bank bring flat processing fee of Rs 999/- & zero foreclosure charges on Car loan, for Govt.Employees" {vide VM-001217dt.20.11.2012 at 5.50pm } .Therefore I would like to know from ur good self that the differences of extra amt.paid for the processing fee be refunded to me and also pl.confirm me about zero foreclosure charges on my Car loan. Hope you will do the needful at the earliest and to communicate the same. Thanks--PK Bose
sir I davandar kumar appl car loon on net. and one rep from hdfc 8 ns road kol 700 001. and he section my loon in sep 2010. I deposit my all installment nov 2013 and i got closure letter but i can't gate my NOC

auto loon agreement no 17671752

my add 263 EB BLOCK
TY II CPWD QTR
NEAR LABONY
SALT LAKE KOL 64
mb [protected]
[protected]@gmail.com
FROM
AMBILI CHAUDHARI SELAS
PARAVOOR, POOTHAKULAM
KOLLAM
TO
officials concerned
HDFC BANK
VEHICLE LOAN DIVISION

I HAVE CLEARED THE FULL AMOUNT OF THE LOAN ACCOUNT RELATING TO THE VEHICLE IN THE NAME OF SMT. SHEEBA. VEHICLE NO.KL-24-C-9328 MARUTHI SWIFT CAR. PL MAIL ME THE STAUE OF NOC& CLEARENCE TO MAIL [protected]@gmail.com
hope that you will do the needfull
I have taken a personnel loan from hdfc bank for an amount of rs 1, 50, 000.00. my 12 EMIs are pending for payment to your bank. Now I want to pay my all 12 EMIs amount altogether to your bank for personnel loan which was taken in Jan 12. I want to know that either I have to pay amount 12x5329 or any interest discount may be deflect by your bank. please pay comments on my query. thanks
i want my car loan ac no 19066242 statement and clearence latter
Hai I have cleared the full amount of the loan account relating to the vehicle in the name of S.MANJUNATH vehicle no KA 51 MB 6802 VERNA FLUDIC please mail staue of NOC & CLEARENCE latter to mail my mail id ...[protected]@gmail.com I hope that you will do the needfull
Hai I have cleared the full amount of the loan ac no 19066242 relating to the vehicle in the name of S.MANJUNATH vehicle no KA 51 MB 6802 VERNA FLUDIC please mail statement of NOC & CLEARENE latter to mail id .. [protected]@gmail.com I hope that you will do the needfull

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