Smart Draft-Customer Care worse
I availed the smart draft facility on the 12th of Jan 2011. I applied for it the week before and when the person from the bank told me the details i had asked him about the processing fee which he told me would be Rs. 1000/- and i had asked him to give me a discount on the processing fee. However this did not happen but what did happen was that i am charged a processing fee of Rs. 1500/- and i have been calling the bank since the last three days about the same and have received a reply saying i need to visit the home branch. Why should i visit the home branch?? I cant visit the home branch i do not have time for that. When you guys want someone to sign up for loans u come here readily and provide support on phone but you wont be able to cut back on a simple processing fee online???
The worst ever kind of replies from customer care executives. One Ms. Stella calls me at 9.00 AM in the morning...i mean who calls at that time? And Mr. Pandian informs me that someone from home branch will get in touch with me? This is infuriating! I am angry that you cannot handle a simple issue and just drag it on???