[Resolved] HDFC Bank — my blocked verified by visa debit card

rahulrathee

from Sirsa, Haryana

Address:

Haryana

Sir

I have been trying to inform HDFC people that my card has been blocked for online transactions because whenever i am trying to shop online ,at the time of payment i am getting an error saying that

Whenever I am trying to make any online payment using my HDFC Visa Debit card I am getting the message -

For security reasons your Verified by Visa purchase has been prevented from being processed due to
repeated entry of incorrect details.Your account has been blocked for use at Verified by Visa merchants.
You will need to contact Customer Call centre to unblock your Verified by Visa account.

I tried explaining them this thing and they are not cooperating,The HDFC executives just say 1 thing every time "Reset Password" which has no concern with this.I tried resetting my password 100 times but still I am getting this error because this card can only be blocked by HDFC Bank itself..Only they have the authority and access to unblock it..They have not tried from their end to unblock it..I mailed them the snapshot of the error but still its of no use.....
im fed up and want to sue hdfc in consumer court
name - Dr rahul rathee
account no - [protected]
phone - [protected]
mail id - [protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kumar786

from Delhi, Delhi

visa debit card — card

sir

my name sushil kumar sir my dibet card is missing pleas sir issu my dibet card
my account number 8794
my ph no [protected]

thankyou sir

aruljothy

from Delhi, Delhi

HDFC Bank — Not blocking of my card

HDFC bank not blocked the credit card after sumiting the dispute form and phone call. Not issuing new card to me but they allowed to use credit card to other person thru online.

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Dr Rahul,

Have checked our systems and confirm that your Netsafe/VByV/Msecure ID and debit card both are active. Request you to re-initiate the transaction and let me know if the issue persists.

Regards,
- Tejal, HDFC Bank Consumer Assistance.

Manogna Bathula

from Hyderabad, Telangana

Hi,

I am facing the same problem.

Name - Manogna B
Customer Id[protected]
Phone - [protected]
Mail id - bathula.[protected]@gmail.com

Aashna Anand

from Gurgaon, Haryana

HI,

I am facing the same problem. Please resolve at the earliest.

Name: Aashna Anand
Customer ID: 46535816
Phone - [protected]
Mail ID: aashna.[protected]@gmail.com

Deepshri Somani

from Ajmer, Rajasthan

Hello,

I called many a times to customer care to unblock the card for online trasactions.

Whenever I am try to make any online payment using my HDFC Visa Debit card I am getting the message -

For security reasons your Verified by Visa purchase has been prevented from being processed due to
repeated entry of incorrect details.Your account has been blocked for use at Verified by Visa merchants.
You will need to contact Customer Call centre to unblock your Verified by Visa account.

Also tried the link,
https://netsafe.hdfcbank.com/ACSWeb/enrolljsp/HDFCValidate.jsp

Getting below error
Due to security reasons, your transaction is not processed.

I have also send a mail to customerservices.[protected]@hdfcbank.com. But no update and no results.

Please do the needful asap.