[Resolved]  HDFC Bank Bank / Personal Loan — Fraud Bank - Non Banking Transparency

Address:Bangalore, Karnataka

I have applied for Personal Loan vide application reference number is 19721086 dated 10 Sep 2011 based pre-inquiry done with HDFC Bank. The rate of Interest was fixed as 15.5% after 4 stage of discussion i.e. preliminary inquiry with HDFC Bank rep, during documents collection and verification and during HDFC welcome call. Please note that the Welcome call has been telephonically recorded at HDFC side and the rate of interest of 15.5 was very well discussed during the time of discussion. At later stage, I have lodged complaint for vast delay in sanctioning loan as they promised within 3 days during initial commitment. However, HDFC later they came to me verbally and in writing that they have communicated to me only 16.75% during Welcome call. I have asked the HDFC to play the Welcome call recorded. They have denied to do so initially. After repeated complaints with HDFC PNO office, they have informed that they have not recorded the Welcome Call at all.

In view of the above, I understood that HDFC Bank is a fraud bank. Later on I have asked the Policy of Customer Complaint Handling, Compensation, Teleettiqutte and personal Loan processing procudure from the Bank to disclose the documents for Banking Transparancy. Tilldate Mr. Ratan Kumar Kesh, Who is the PNO was not replied to the documents, Which i have sought.

In view above, I request all our friend do not even think of HDFC FRAUD BANK .
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

We are sorry to know that your recent interaction with our bank have been disappointing. However, we'd like to stress that your concerns are important to us and we will take this up with the concerned teams. For us to look into this from our end, we request you to write to [protected]@hdfcbank.com with your full name and contact details, details of the branch where you have applied for the loan and the reference number TTU[protected].

Regards, Customer Assistance, HDFC Bank
Dear Mrs. Tejali M, Customer Service Manager (Chairman & MD Cell)

I wish to inform that your reply is highly disappointed me and fully disappointed.

I have provided you various evidence on sluggishness on PNO office and your Chairman & MD cell has not taken any action...

The least action of Chairman and MD cell has not initiated to verify the evidence provided by me, it is sending very very poor signal.

It once again proves that HDFC is No. 1 Fraud Bank.

I have decided to take further to Consumer Court and Media on this topic...

Regards, Anand N, Bangalore

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