[Resolved]  HDFC Bank Bank Personal Loan — Unauthorised deduction without any prior information

Address:North East Delhi, Delhi

Dear Concerns,

I took a personal loan from HDFC bank in may 2009 of Rs. 80000 only, which is deducting Rs. 3217 every month from my HDFC account as ECS, i am paying my loan very honestly from last almost 2 years, but in meantime some of my installments were overdue maximum by 2 days due to my salary credit date, for which i have already informed to loan department many times but no action took till now. moreover they have deducted installment of Rs. 3217 twice in month of march 2011 (1st time- 12 march 2011 & 2nd time- 14 march 2011), when i have called them they said that the amount which they have deducted that is charges of 8 over due installments charges, late payment charges any many more, i am a salaried person and also have other payment to close every month which is definately preplanned by me, they have distruct all my strategies this month, as well as loan department CSEs are also talking so rude to me. Even i have already paid Rs. 1200 already in 2009 & 2010 for such late payment penalties, i am really very upset due to such unfair, unprofessional & cheating exercises done by a so called reputed bank. please save my rights.
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Aug 13, 2020
Complaint marked as Resolved 
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HDFC — Amount get deducted without any prior information

Dear sir,
I would like to draw your kind attention regarding the matter that i had a salary A/C ([protected])in HDFC bank but i left my previous comany on 2007 and there after , i did not keep any amount in that A/C.Even i forgot the PIN of that ATM.But last December-2010,i received the renewal ATM card and i felt glad to have it again and so i wanted to deposit some amount to that a/c.so i visited the nearby HDFC bank branch SHILLONG and as per their instruction, i deposited RS. 500/- for address change and duplicate PIN.After getting the new PIN , i deposite 2000/- on feb-11 & also deposite 2000/-in this ongoing march month.I checked the A/C balance on 5th MARCH-11 and surprised that there should be 4000/- but the balance is 1000/-. I CALLED customer care and they told that my minimum balance should be 10000/- and the balance was less than 10000/-,so 3000/ - is deducted from the A/C.But when i visited the help desk of nearby HDFC bank, they never told me that and without any prior information ,they have deducted the amount.
so you are requested to take the needful action against the HDFC bank regarding the matter.Regards.jentu

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