[Resolved]  HDFC Bank — feedback for hdfc bank

Address:

Pune, Maharashtra

My background
HDFC Bank ex employee, 2 saving accounts , 1 credit card , and 2 loans running with HDFC bank

Feedback background
I was in need for statement of account of my Auto loan


Feedback
1. I was in need for my statement of account from hdfc bank for my auto loan , I called 61606161 and got the address of loan centre pune
2. There was no landmark told to me hence I found it difficult to search for loan centre
3. Why can not we send the statement of account on registered e mails id or can we have a customer portal for loan account customers ?
4. Good thing we are not charging the customers for statement of account , thanks for the same
5. I went to the address , and found that there is a door at ground fl which was closed , customer may assume the loan centre is closed
6. Although the same was working on 1st fl , it the customer is suppose to use the lift ?
7. Before walk in to a loan centre , I request for statement of account on phone banking and through e mail to bank
8. I stand in the que for customer service
9. Customer service lady asked me to call again to phone banking officer ? why ? why can not we accept the request directly from customer when he is in loan centre and in front of customer service desk
10. I did not call , she accepted the request after speaking to her about 9th point
11. Before above , I was not able to see the representative from the glass installed there with strips in between
12. Even when we issue the token , why we want our customer to stand in the office ? why can we have a chair for him to sit ( look at other banks e .g. kotak )
13. I also request for NOC also for another loan , lady asked me for charges ?
14. I am fine with charges but why 250 ? why so costly ?
15. Ok I agree for cost even , she asked me to go to bank branch and deposit the money
16. Why can not we accept the petty cash at loan centre , just rs, 250 OR debit customer account by taking the signature from him for SI / ECS OR ask him to use net banking and give the money
17. Incase we need the cashier , than why the loan centre is not available at bank branch
18. Ok fine, I went to HDFC bank at Shankar sheth road , pune
19. The gl fl cash counter was only for > 50 k cash receipts , what about me . rs, 250 ? no board , no communication
20. Finally security person told me to go on 1st fl , there was a long que
21. I came to know that there are 2 windows for cash receipt , but only when there is long que , the other window will work ( mercy of bank )
22. Hence I stand in the que ,
23. There was no name display on this desk , the other window started in between , security insult the customer who thought they can get chance for new window
24. Window lady name was displayed , lady was fast enough to service the customer and even kind
25. My window was as slow as possible , in the mean time I seen insurance banners on the right hand side
26. Do you expect customer to get the one new relation with you when he is already having problem in one que/ relation
27. Finally I deposit the cash , but that time I came to know all problems. Issues . audit s of the bank thanks to Deepak Joshi as he was discussing the same loud enough to irritate us
28. I again went back to loan centre and finally got the statement of account and NOC
29. I tried to write this on site, could not succeed as character limit , but received the call from customer service for communicating that he is sending my statement of account on my e mail , I laughed
30. I agree , I was in urgency hence I went to loan centre but thanks to that I am able to share the feedback which I consider as valuable

Please note, there are few nbfc s like Bajaj Finance where the loan statement is available under customer portal for free of cost anytime





Regards
Deepak Phadke