[Resolved]  HDFC Bank Bank & Vodafone — Online Fraud

Address:

Jaipur, Rajasthan

I, Dinesh Sharma have an account with the Tonk Road branch of HDFC Bank for the last couple of years. The account number is [protected] whose information was hacked by some miscreants but was saved at the last minute. There were two beneficiaries added to my Internet Banking which were not known to me and were Manoj Kumar Shukla & Pratap Rai, residents of Mumbai and HDFC Bank customers.
I got two HDFC Alerts about these beneficiaries and that alerted me as well. Proactively, called the Jaipur branch and as per the suggestion deleted these two beneficiaries from my account, changed the password and disabled the internet banking as well. To my surprise I received a mail again on the 20th July morning that the Internet banking has been enabled again....
I raised a complaint to the HDFC Customer Care on the July 20th 2012 with a copy to Cyber Crime Cell in Mumbai and Delhi but nothing has happened so far. The bank is calling / emailing at regular intervals to find out some information and no seriousness is getting reflected from their actions. The Cyber Cells (both Mumbai & Delhi) have also not shown any confirmation of the case with them, whether working or not etc.
My only problem not understood is that both being HDFC Bank Customers are still not nabbed either by the bankers or the police. The other possibility is that these are their fake addresses and then it becomes more serious for the bank if they had opened their accounts without proper verifications..

My Vodafone number [protected] got deactivated while I was talking to one of my friends at about 00:45 hrs early morning of 19th July 2012. I tried to reach Vodafone customer care but to no avail as they were not able to let me know why this has happened but do believe someone from Vodafone was also involved. I spoke to them once again in the morning and they suggested should go for a SIM change as it could have gone corrupt. I did that and the phone was up & running by about 12:30PM on the 19th July 2012.

I need to bring this to the notice of the Consumer Forum about the laxity from the bank & Vodafone for allowing this to happen, taking the things lightly without any action and making sure that the customers are not attended properly

warm regards
Dinesh Sharma
[protected]