[Resolved]  HDFC Bank — Wrong conversion of EML into 6 monthS instead of 2 years

Address:

Chandigarh, Chandigarh

Credit Card :- [protected]
Name:- Shiv karan

I have converted one transaction into EMI for rs 38300 rs this month and i have given the request to covert it into 2 year and the girl who converted it gave the confirmation that it will done for 2 years and when i got the statement i came to know that its done for 6 months and called up the helpline number [protected] on 25 NOV 2012 at 12.15 pm and the conversation lasted for 11 mins and 47 sec and had a word with the senior that day told him everything about the case. Name for the senior is TARUN. He assured me that the EMI will be cancelled and re-booked as its the fault from the hdfc bank and he said that don't worry it will be done by 30 NOV 2012 so asked him about the processing fee he said that it will not be charged as there is offer so there will be no processing fee.

Than called yesterday 29 NOV 2012 at 11.58 am had conversation for 09 mins.23 seconds with devanshu. He said that the EMI is cancelled and about the rebooking he is not sure he said that i will check and call you back in next 2 hours and waited for his call he didn't called me after that. After confirming from him he said that the total due amount is 25000 rs something but told him that if EMI is cancelled than the amount should be less than he said the excess payment will be adjusted next month statement. I told him that i dont want to adjust in next month i want the actual amount so he told me that its around 17800 rs so i said that if i pay 18000 rs it will clear everything he said yes and so i paid 19000 rs. He said that there will be no charges.


Than called 30 NOV 2012 for the first time my call was put on mute for 2 to 3 minutes than dropped by the agent.

Than called again and girl picked up told her to transfer my call to senior.

My call was transferred to TARUN. when he came on the phone he said that i havnt attend your call previously its the first time i am attending it for the first time.

Told him the whole story again he said that it is not me who attended he call might be somone said his name and attended the call.

He said that the transcation once cancelled cant be converted to EMI so told him that where is my fault i am following up with you guys from 25 NOV 2012 and now you are saying this and the previously nobody mentioned this to me and over and above of everything the fault is yours so he said that give me time till monday will get back to you.

Now check my case otherwise i will go legal and listen to all the call recording if you want to check.