HDFC Bank Complaints & Reviews

It has been more than 1 year and i am going from forum to forum and the bank only terms this as a technical error and apologises.
It there a forum where i can file a format complaint and also how do i put this into the press and news, i have all the confrimations from the bank apologising for the technical error.
.
_______

My HDFC ATM Card was swallowed on the midnight of 8 June 2010 by and ICICI ATM, just before i was flying abroad and i was stranded without money. I have registered complaints with the HDFC bank and the top management and till date even thought they have acknowledged that there was a technical error, they have failed to reimburse the same. I have written to all the top people concerned and i get only hope less sorry's.

IS THERE ANY FORUM WHERE I CAN BRING THEM TO ACCOUNTABLITY AND RESOLUTION

Following mail sent to HDFC Bank

-----Original Message-----
From: Nalam Vasanthe Kumar [[protected]@gmail.com]
Sent: Monday, Oct 17 2011 3:46PM
To: [protected]@hdfcbank.com [[protected]@hdfcbank.com]
Subject: Car loan HDFC bank

Dear Sir,

I have applied for a Car loan thorough HDFC bank (A/C No[protected], executive was Naresh (HDFC car loan dept mobile no. [protected]). I was offered the interest rate of 11.5%, monthly EMI 8798.00 for 4.0 lakhs loan amount for 60 months by Mr. Naresh. After all the communication I have given all the documents on 18the Sep 2011 and Naresh has committed that the It will be disbursed with in two days and next day you will be getting call from thee Bank for further processing. I received thee SMS from the HDFC Bank on 20.09.2011 conformation of loan approved not mentioned any details.

I Received SMS from thee HDFC bank on 23.09.2011 confirmation of disbursement, I was surprised, in the SMS mentioned my EMI 9003.00 for 4.0 lakhs loan amount for 60 months, I called to Mr. Naresh, he said I will check with bank and get back to you, for one week he given same answer, after one week he stopped lifting my phone, then I called from some other phone and I asked him, then he said your loan account logged in from showroom, so your interest rate is increased, still he not given thee exact interest rate for my loan he told 12.0%, I was waiting for thee letter to come from the bank, I received the letter from thee bank on 11.10.2011 , in the letter the interest rate mentioned was 13.0%.

Mr. Naresh and Finance Manger from Maruti Mr Hanmanthe rao (Mobile No.[protected]) they cheated me and some of my signatures forgeried by Mr Naresh

This is thee most horrible experience that I had with HDFC bank, please do thee needful.

Warm Regards,

Vasanth Kumar


Loan support to me Oct 18

Dear Mr. Nalam,

Thank you for writing to us.

We have received your e-mail dated October 17, 2011 regarding miscommunication by sales executive.

We are looking into the same and would require some time to address it. The Reference Number for your query is[protected]. Kindly quote thee same in your future correspondence with us. We will revert to you within 5 working days. Request your patience in thee interim.
You can also get the status update by speaking to our Phone bankers quoting the above Reference Number.

For our phone banking numbers, kindly visit http://www.hdfcbank.com/common/customer_center.htm

Warm Regards,
Kaushik Suvarna
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.



from Nalam Vasanth Kumar [protected]@gmail.com
to loan support <[protected]@hdfcbank.com>

date Thu, Oct 27, 2011 at 1:50 PM
Subject Re: 'HBL=[protected]' Car loan HDFC bank


What is thee status of this issue? Suppose to revert in 5 working days.

Regards

Vasanth Kumar

loan support [protected]@hdfcbank.com
toNalam Vasanthe Kumar <[protected]@gmail.com>

date Wed, Nov 2, 2011 at 7:03 PM
subject RE:'HBL=[protected]' Car loan HDFC bank

Dear Mr. Nalam,

Thank you for writing to us.

We have received your e-mail dated November 02, 2011 regarding Rate of interest.

We confirm that your loan has been booked exactly as per thee Terms/ Conditions contained in the Agreement. This is further supported by thee instructions for recovery of the Equated Monthly Installments (EMIs), which have been worked out on basis of the Loan Parameters.

In case a different scheme was communicated or offered in writing by the Direct Selling Associate (DSA), thee same may kindly be shared with us for the matter to be taken up suitably.

We request you to contact our bank official Ms. Pavithera Mohan Panda on [protected] for any further assistance or clarification.

Warm Regards,
Pratik Shethe
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.



Please do thee needful regarding in this issue, sales executives of this bank and Bank officials cheating the people.

Thanks

Vasanth Kumar

When I was applying for HDFC Platinum Plus Credit Card, it was mentioned on the site that to waive off annual charges, Rs15000/- worth transaction needs to be made during first 3 months. And on this condition I was reluctant to buy the card. However, the SALES GUY told me that one more condition is if I pay any utility bill of more than Rs.100/- (only) even in this case, annual charges would be waived-off.
But now when the card is issued to me, the customer care guy says sorry for wrong commitment by SALES GUY and I need to spend Rs15000/-to waive off card.
This practice of duping the customer by FALSE COMMITMENT by Sales guys to achieve their targets must be stopped.
This is cheating !!

On 30.9.2011 I had issued a Cheque No. 284675 drawn on UCO Bank, Nariman Point Br. for Rs. 600/- favoring "HDFC Credit card No.[protected]" The said Cheque was dropped in a Drop Box. A had also mentioned my name and Mobile No. on the back of the said cheque. I would like to inform you that I am not holding any Credit Card of HDFC Bank. The said cheque was issued by mistake in favor of HDFC instead of HSBC wherein I am holding the Credit card with above number. To my surprised on checking with my S.B.A/c [protected] with UCO Nariman Point Branch, i find that my said account has been debited for Rs. 600/- and the credit has been given to HDFC Bank. I fail to understand as to how your bank could deposit the cheque and take credit when i do not hold any account of Credit Card or otherwise with your bank.
I therefore request you to re-credit the said amount in my abovementioned S.B.A/c. with UCO Bank Nariman Point Br. ( The credit taken by you is totally wrong and nothing is due to your bank.)

would like to inform you that i MANOJ KUMAR JAISWAL ( Emp Cde - CM07287 )' was working as a CSE in HDFC Bank Vasant Vihar,
New Delhi from last 28 MARCH 07 to 12 may 08.I have got my relieving letter 17 mnths back (17JUN10) .Now i have to apply for PF but not get any respouns. I have called at
HDFC corporate number[protected] for applying PF.Someone has picked phone and given an another numbr[protected].
I have called at least 50 to 60 times at that numbr, but noone has given response from that number.I need my PF at this very
urgent.So, if you sending me the PF applying prcedure, than i will be very greatful.


Thanks and Regards
MANOJ KUMAR JAISWAL
[protected]
Emp Cde- CM07287
Date of Joining- 28.MARCH.2007
Email - [protected]@gmail.com

My name is Sarad Agarwal.I am from Varanasi.I was a credit card of Hdfc Bank([protected]).I paid full amount of Rs.7000 Dated 09.04.2007.After 2-3 years they call me from Lucknow and said if you
need the NOC then you have to pay Rs.[protected] .I paid the amount but they not issue the
NOC.Today dated 31.10.2011 one phone came from Delhi the person said me I am calling from
Delhi Police and I have a compliant against you of 420.The person is called me from this
number [protected].I send you the slip of settlement please check the attachment.My card number is
[protected]

I am Bibhash Pal, S/o- Sudhanya Pal. Address:- Vill- Adityapur, P.O.- Majdia, Dist- Nadia, Pin- 741507, West Bengal.
I took a loan from HDFC Bank as two wheeler purpose. My loan agreement No[protected], at 01/02/2008 for 36 months. And i have payed my all installments timely. Actually i payed my installments by useing my SBI savings account. And i gave 36 post dated cheques to HDFC Bank Limited. SBI is saying my all 36 cheques was withdrawn by the HDFC bank LImited. But HDFC Bank is saying, one cheque was bounce. But my Bank statement is saying my all cheque was clear.For that, I have been charged penalty by the HDFC Bank Limited. HDFC Bank took a extra cheque form me at 24/06/2011, cheque no:216056, Amount : Rs. 1750.00
Actually I have confused at present. So, What should i do now.
So i need help for to recover from this harassment.



Yours Faithfully,
Bibhash Pal
Adityapur
Majdia
Nadia
e-mail: [protected]@gmail.com

Hi,

Please treat this email as a formal notice from me and the penultimate step before going to the court of law against HDFC Bank for mal-practices in the Collection of Credit Card Dues

I understand you must have received lacs of complaints from your customers regarding pesky collection calls. This email also may just go completely ignored by the authorities considering the fact that there is a flaw in our collection system as on date.

Still, I am writing to you today to COMPLAIN against one of your pesky , unruly and insensitive collection agent Vaishnav ([protected])

I have a Titanium International Credit Card # [protected] with HDFC on my name. This is a new card and is yet to complete 1 year. Now owing to some really bad reasons, I haven't been paid completely since June this year and have for obvious reasons faced a lot of difficulties in keeping up with my expenses. It is quite obvious that this problem has shadowed my credit card as well. At present I guess I owe the bank an amount of around 75K and a minimum due of around 5k.

If you see my account, then you will notice that despite these issues, I have tried to make whatever payments I could and live up to the dates - which is a clear indication that I am not trying to run away with this money and have the intent to make the complete payments regularly (including the over limit, finance and late fees). I have been in touch with this above mentioned agent since the beginning of this month and I have been telling him that I have a financial issue up my sleaves and due to the festive season ahead, this month it will be a little tough to organize any payment, however I will still try.

Since then, this person kept calling me regularly and asking for money and I kept telling him that I have not been paid and it will be tough, however I am trying. Once when I did not pick up his call (Because he was calling me repeatedly and I was in my office) this person called up my wife and spoke very rudely to her, which was completely uncalled for and I guess to the best of my knowledge, not as per the laws also, especially for a card in this delinquency stage - when the customer is in touch with the agent, but did not pick up the calls because of his repeated attempts to call up despite of telling him that it is tough to make the payment.

Today when I spoke to him this morning, I told him that I could not arrange the funds and will be able to make the payment only by 1st November 2011, when I get paid. In response this is what he has to say:

- Sumit ji, you are a liar and if you did not want to make the payment then you should have told me in the beginning only
- I am sending your card account to recovery and they will call your wife for money and send people at your place to collect everything you owe the bank
- The bank will not be responsible for anything that happens to you after this (I have taken serious offence to this)
- Sumit ji because of the fact that you are not making the payment of 2k, I am going to get a warning letter from my bank for holding your account for these many days (18 odd days, since the time we are in touch with each other)
- He also said that he does not care if I complain, because if he is already getting one warning letter, then what difference will another letter make
- He bluntly said, that if I cannot even arrange 2k, then what in the world can I do (when I told him that i will complain)

I told him that I will be able to make the payment of 5k on 1st November 2011 before noon - but this person humiliated me like anything, completely expected, but unsolicited behavior!!!

I want to understand, that if I was even ready to share my salary account statement to prove that I have not even been paid completely in the last many months and now that I have changed my job, I am sure I will be paid on 31st of this month still does any law give him the right to humiliate me like this? To threaten me that he knows my wife's number and he wont be responsible for anything that happens from here on?

I am sure of making the payment on 1st and considering this collection stuff, I will try and get rid of your card at the earliest possible day in my life. I am genuinely surrounded by financial problems and still I have been humiliated like this! If anything happens to me, my family or our health because of this, then only and only HDFC Bank will be responsible for this. Any loss to my health, mental state or anything else for that matter will be only HDFC Bank's responsibility!

I am sharing this email on other forums as well to enlighten people about HDFC's such practices. I am highly disappointed!!!

Best Regards
Sumit Saxena
Mobile # +[protected] | Email: [protected]@yahoo.in
Blog: www.sumitkiduniya.blogspot.com

This credit card account no [protected] has been settle long back and there is no dues. Please find attached herewith scan copy of no due certificate from HDFC cards.

I am classic bank account holder with HDFC bank for more than 10 years.

So you are kindly requested to remove my name from the list

Hello,

I have made a transaction for renting a car at michigan, USA by Forex card o[censored]SD 1600(This amount is really large and I need this money urgently for spending for my usage here for the remaining days over here). It has been 10 days now I have not get my reversal amount that stuck with the HDFC bank. I called up HDFC customer care for making a complaint but still no action it has been taken for reversing the amount by...

I agree with you all 100% since recently I came across the similar problem. I have a

loan account for Rs.10,00,000 with hdfc. I pay Rs.27280/- for 4 years. Recently I

needed some more money to pay my last instalment of my TDI flat in Kundly and I

requested for another Rs.3,00,000/-. Ms. Reena from HDFC bank contacted me

and told me that I have to pay Rs.29800/- per month for another 5 years ( I already

paid Rs.27280/- for 5 months). Since was in dare need of money, I agreed on this.

She collected the salary slips, my wife's salary slips (for a combined loan) and after

a month she contacted me again for signing the documents and for 3 blank

cheques. Since the executives are confusing me with the loan amount and rate of

interest, I asked her to let me know the final amount before handing over them

the cheques and other forms. She said that she will get back to me in 2

minutes...she never done so till today. After one week, that is yester day, I got an

SMS from the bank stating that "Loan application for Nand Kumar Menon of

Personal Loan, LOS No. 19790210 is disbursed for loan amount 22.80,000/- tenor

60 EMI 28852" ... followed by that another SMS "Amount of INR 217,522.00

DEPOSITED TO ACCOUNT NUMBER XXXX000 TOWARDS[protected]P-LOAN-

APPROVED-NAND KUMAR MENON". I never got a final call and never agreed on this

loan amount. I was supposed to get Rs. 3,00,000/- where as they top-up my loan

amount and given Rs.217,522 with an instalment for 5 years. I have to bear them

since my salary account is with them since more than a decade.

Hi

I am a user in HDFC bank and i have a salary a/c in HDFC and bank has provided me a master debit card But i am not able to pay any bill from this card .

So now i want to change this card into Visa debit card

Please if you can help me out of it.

Thanks
Sagar

Dear Sir/Madam-I had availed a Home Loan from HDFC Bank at Chennai and my loan account numbber is[protected].
Last week, I closed my loan, for which they have levied 2% + ST as a foreclosure charge and they were against waiving the same.
Request you to do the needful in waiving the same, as Rs.36000/- is a huge money to me.

Pls do the needful.

Rgds/Anush Kumar K
[protected]

For net Banking I dont know Customer ID Number. Kindly guide me how to create Customer ID Number

Hi,

I have applied a Personal Loan in HDFC BANK & they rejected my application & as per them My name is in CIBIL. As per mine I have never default in any bank. So please let me know the reason why & which bank has given my name in CIBIL deptt.I am using credit card in HDFC bank & i have paid all my dues before the due date my due date is 7 of every month & i am paying all my dues on 1st of every month. I have never been default in any of the bank.

Thanks & Regards
Isha Chopra.

Sir,

I have recieved my credit card but until now i have not recieved my credit card pin.

Kindly revert back to me either by email or by phone. Please find the contact details below


Regards
Gopi Ikkurthy
Ph : +91 [protected]
email id : gopi.[protected]@tcs.com

I had requested for cheque book on my salary account. My mailing address with them was my previous address from where I have been transferred, so I asked my colleague to collect the same. Till 10-15 days the same was not received so I called up on the phone banking number, they said that we will book complaint. Than also till next 10 days the same was not recd, than i called up again they said we had delivered but since you were not present in person we have recd it back in the ghansoli- Navi Mumbai branch & asked me to collect the same from there. When I said I wont because I stay & work in Mumbai so it wont be possible for me to bunk office & come there, they said that we can deliver it to your nearest branch but for that you have to prsonally go & request at the branch itself. I took half day from office& went to Nariman pt branch, but there also they said that server is down & they cannot help. Than I went to Knadiwali Mahaveer nagar branch, the concerned person there said call on phone banking number & tell them to redirect it to this branch. I did the same, & they gave me a new complaint no MumC [protected] & said that it will be delivered to this branch in 3-4 days. But it has been week & when I called them up agin they are saying that it is delivered to your mailing address, However it is not recd my colleague. This whole process has taken more than 2 months, I initially started this in 22august and it is 21 oct & no resolution yet. I want to invest the money which is lying idle there from past so many days.
The bank is really disgusting.

Dear Sir
I have taken a Housing Loan of Rs. 2700000 (Loan Account Number is[protected] from Housing Development Finance Corporation Ltd. (HDFC) Ltd., Delhi. In terms of the loan agreement dated 16th Nov 2005 with no prepayment charges if I pay it from my own sources(eg.savings or loan from relatives). Upon foreclosure of my loan account, the Balance amount of Rs.1478783/- to be paid by me on dated 3rd October 2011. I prepaid my loan from my own sources on dated 3rd october 2011 to foreclose my account because of increasing interest rate.
To prepay the loan, I have arranged some money from my relative through personal cheque and not from any financial institution or bank. But they refused to consider the amount taken from my relative and charged Rs. 27703/- as prepayment charges (@ 2% INCL ST/EC) on Rs. 1255783/- (out of Rs.1478783/-) after considering only 223000/- as my own sources.
I therefore request you to kindly reconsider my case as I have not arranged any amount from any Bank or financial institution to prepay my loan.

Dear Sir/ Mam,

We wish to inform you that M/s HDFC bank have become hub for recruiting those persons who are carrying fake educational certificates.

Specially Vasant Kunj Branch , New Delhi. Maximum Employees had submitted their Fake and duplicate education certificates and NO VERIFICATION OF EDUCATION WAS DONE BY M/s HDFC Bank.

One Employee name. Mr. Pranay Bhargava is carrying fake certificates and is working in M/s HDFC bank, Vasant Kunj. He behaves very badly with the customers.

we request you to take immediate action against all the employees working like this and these persons should be thrown out on immediate basis and they should not be allowed to work anymore.

Regards,

Lavanya

This is to inform you that my salary a/c in your bank A/C NO-[protected] 827.25- Rs debit in my a/c dt-13.10.11 AQD charges.what is aqd charges. Deduct in without information.Plz check & confirm.My moble no-[protected]