[Resolved]  HDFC Bank Credit Card [protected] — ABUSING & HARASSING LANGUAGE BY COLLECTION STAFF

To, 18/04/2009
The Manager (Credit Card),
(Collection)
HDFC BANK
Ashok Marg,
C – Scheme,
JAIPUR



SUB: - Use of abusing & harassing language by your collection staff.
My credit card no. is [protected]


Dear Sir/ Madam,

I am “Randeep Kumar Sharma” a customer of your bank’s credit card. I’m paying regularly monthly payment on the demand of your bank. But some time I did not receive statement in time and because of that payment get delayed. If, I do not know how much I have to pay than how could I deposit the correct amount?

Same incidence repeated for this month. Hence, I fail to deposit payment on time. Even still I’m waiting for the statement for the month of March/ April’09. I have received 1 call from your collection department on 17/04/[protected] at 11:37 a.m. and the caller was a lady Ms. Arpita (As she told her name). She asked me about the payment, I said that still I’ve not received statement but, even than I’ll deposit together for the month of March/April’09 & April/ May’09. She told me, if you fax me a letter & application about this I’ll wave off your penalty going to be charged. (She had spoken very gently) I was agree on that part but, due to some urgency occurred with my mother (who is paralytic) I fail to fax application to Ms. Arpita on 17/04/2009.

Today on 18/04/2009 between 12:00 noon & 12:15 p.m. Ms. Arpita has made my life miserable. She has called me almost 20 times on my cell phone ([protected]) and landline[protected] as well. She has used[protected] &[protected] nos. But I have picked up twice / thrice only. She has used very high level abusing & harassing language. She has called me ANPADH/ GANWAR / BHIKHARI / CHOR and many other words, which even I can not speak to anybody.

Even she told me GO AND SELL YOUR BIWI KE ZEWAR OR YOUR HOUSE TO PAY OUR PAYMENT. She also told me that BRAHMIN HO KAR CHORI KARTE HO, SHARM NAHI AATI. PANCH BATTI PAR KHADE HOKAR BHEEKH MANGO AUR HAMARA PAYMENT KARO.


If this is the attitude of your department to collect the payment, than I feel very sorry about your bank.
She (Ms. Arpita) must apologize to me in writing otherwise I’ll take up this matter very seriously. And she will face consequences in the coming future.


Thanks & regards,



RANDEEP KUMAR SHARMA