Implementation of unnecessary charges and harassing for payment
I had a HDFC credit card no. 5289455001379483. In the last 2 bills of the credit card, fake late fines were added which were also paid to them on confirmation that it will be adjusted in the next bill. But consecutively for the 3rd time they did not adjusted the extra charges that they applied in the earlier 2 bills. I called the HDFC helpdesk many times but no action was taken for the reversal of the extra amount.
Now suddenly after 10 months they called me up and threatened to pay the bill adding the late fine that they applied in these last 10 month else they would take it forcefully. When I had called them earlier to resolve the bill, there was no resolution provided and card was also blocked. My question is where were they for the past 10 months and why should i pay the late fine when the card was blocked and no resolution was provided from their side.
Please help in this case.