| Address: | Mumbai City, Maharashtra |
Dear Consumer Court perssonnels,
This is to inform you that the credit card department of HBFC Bank is mentally torturing for the credit card payments since 7-8 months. Since month of Nov 2009 it was informed to the bank that i would like to do the settlement and clear all the statements due till Nov 2009. I had also informed that due to perssonnel reasons i was unable to make the payments on time. The same was conveyed immediately looking at the bank statements in month of Aug 09. The bank didnt revert on the settlement and then in month of Mar 10 due to end of financial year i got a call from them regarding the settlement at that time they said i need to pay the entire amount till month of Mar'10. I had asked for a calrification regarding why there was a delay in the settlement of the credit card. They answered that the approval process takes time. I said since i have asked for the settlement in month of Nov 09 then why should i pay for extra 5 months (which includes the late payment fee and the service charges and the tax-total of 650 and more every month). They said very rudelly that if i dont have capacity to pay then why did i take the credit card. It was v rude and since then i have been hearing this every month and its v depressing . In month of May 10, i again got a call from the bank for the settlemet and the amount was 1500 stating that i will recieve the card closure letter within 30 days. I had made the payment and also a written conformation that the card is close. Today again i got the call from HDFC bamk for payments and they had no etticates to talk to aperson. It is very depressing and i hope you help me out from this as soon as possible. I look forward for your help and ready to help you in case required as this is getting on my nerves now.
CERDIT CARD NO. [protected]
Thanks
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