[Resolved]  HDFC Bank ERGO Auto Insurance — Renewal of Policy

Address:

Dhanbad, Jharkhand

To, The Manager HDFC Bank Dhanbad Branch Sub: Maruti Swift JH10AC 2005 still not insured. Dear Sir, As you know my firm is an esteemed customer of your bank i.e A.MIT Coal Enterprise and the firm owns a White Maruti Swift with Reg no JH10AC 2005 and HDFC has even provided refinance on this asset. We had provided all required documents along with the cheque with the said amount to HDFC EGRO General Co Ltd. for renewal a month before the insurance expired to Mr Akhilesh and Utpal Kr Singh working with HDFC EGRO General Co Ltd. Dhanbad Branch and they were responsible to make the new insurance policy. I Rajendra Chaterbhuj Bhatia (Partner A>MIT Coal Enterprise) was continuously following with him on the policy to be renewed and always recieved a confident response on the same saying "Do not worry Sir it will be taken care before your current insurance expires", and even a week before the insurance was about to expire was continuously following with him over the call and personally and i was told that i will be handed a new policy by 13th Oct but i didn't receive any and till date i.e 19th Oct my car is uninsured. I am very sorry to say that such kind of employee are not eligible to work with HDFC bank as they are least responsible towards their work and resulting in unsatisfied customers. Request you to take necessary action on both thee employees and i am sending this copy of mail to head office of HDFC bank aswell. IF till coming Tuesday i.e 22nd Oct 2013 if my issue is not resolved i am promising you to take this issue to Consumer Forum Court and will deal with this legally, Thanks Rajendra Chatrabhuj Bhatia Partner A.MIT Coal Enterprise Dhanbad.