[Resolved]  HDFC Bank ERGO General Insurance Company — Claim

Re: 'HDFC ERGO GI Co Ltd=[protected]' Claim Ref. No.327413 (Dt.26.11.09)

Dear Sir,

Thanks for the responce and give me the information regarding discrepancy of <chassis no missing>.

I regret to inform you of your reason, discrepancy of <chassis no missing>.

How could you make the policy for the period from 3rd June 2008 to 2nd June 2009 without any chassis number? And how could you also renewed it for the period from 3rd June 2009 to 2nd June 2010?

Why you could not inform me about "missing the chassis number", when you make the policy and at the time of renewal?

As per the norms I paid full premium for the two years. You have not checked the RC copy that is the discrepancy on your part. I am not liable for the same. So I could not compromise for your mentioned reason.

As per you information you provided, my claim approved for Rs. 1573/-, where I made payment at the garrage for Rs.3430/-. The claim amount sould not below for Rs.1800/-.

Please verify the same, and give me a clear claim details about my vehicle no.WB26C4888.

At the same time I wish to inform me you that I have applied to RTO for the new RC Book with chassis number.

I think your company should not compromise the discrepancies/negligencies from your part. I am waiting to get your clear clarifications for all above of my quries.

Thanking you,

Spandan Gain
11.12.09

copy to:
(a) ConsumerComplains.in



[protected][protected][protected][protected]
From: Grievance Cell <[protected]@hdfcergo.com>
To: spandan gain <[protected]@yahoo.com>
Sent: Thu, December 10, 2009 6:02:28 PM
Subject: RE:'HDFC ERGO GI Co Ltd=[protected]' Claim Ref. No.327413 (Dt.26.11.09)


Dear Mr. Gain,

Thank you for your e-mail dated 9th December 09.

We wish to inform you that,there was a discrepancy of <chassis no missing> in your RC copy. The revised document was handed to our surveyor on 8th December 09.

As per the current status, your claim is approved for Rs. 1573/-

You shall receive your claim cheque shortly.

We trust that the above information is to your satisfaction.

For any further queries please feel free to contact us on:

Toll- Free Helpline :
[protected] from any Landline & Mobile
[protected] from MTNL or BSNL Phone

[protected] Local / STD charges apply )

E-mail address : [protected]@hdfcergo.com

Sincerely,
Central Operation Service Group
Policy Holders Services

-----Original Message-----
From: spandan gain ([protected]@yahoo.com)
Date: Saturday, December 05, 2009 12:16 PM
To: [protected]@hdfcergo.com ([protected]@hdfcergo.com)
Subject: Claim Ref. No.327413 (Dt.26.11.09)

HDFC ERGO General Insurance Co. Ltd.
6th Floor, Leela Business Park,
Andheri Kurla Road,
Andheri(East), Mumbai 400 059.
Phone :
Toll-free : [protected]accessible from any Mobile and Landline)
[protected] (accessible from any MTNL and BSNL Lines)
Fax : [protected] ,
Email :




Claim Ref. No.327413 (Dt.26.11.09)



Dear Sir,

Please refer to the above-mentioned claim reference number lodged by me on 26th November 2009 from SREE RAM MOTORS, Tollygunge, Kolkata. This is very unfortunate that as on 9th December 2009, I have no information about my claim status of my car WB26C-4888. Status is still showing "Claim Assigned for survey" from 26th Nov 2009.

I have no the information like the delay procedure of your company.

I have to think for further renewal for the reason of delay service of your company.

Thanking you

SPANDAN GAIN

09.12.09



Claim Status
Policy No VP[protected] Claim Ref No 327413
Proposer's Name SPANDAN GAIN
Claim Intimation Date 26/11/2009 Loss Date/Time 26/11/2009
Current Status Claim Assigned for survey
Claim History Claim Assigned for survey
26/11/2009 - Claim intimated