[Resolved] HDFC Bank NET BANKING — Recharge not successful

suneesh.mr

Address:

Dakshina Kannada, Karnataka

I have recharged my BSNL sim for 50 RS through HDFC netbanking. But the recharge amount is not credited. The Ref# is [protected] . But the amount is debited from my account. I have contacted the HDFC customer support through web forum. But I was really disappointed with their reply towards my concern. They are asking me to contact BSNL customer care. So I thought this is the best way to communicate with them. If this issue is not resolved, I am going to change my bank for sure.

Regards,
Suneesh M R

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Aug 13, 2020

Complaint marked as Resolved

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr Suneesh,

We're sorry to know that your account was debited for the recharge amount. We assure you that we will look into this transaction from our end and respond with an update. We request you to write to [protected]@hdfcbank.com with your account and contact details, details of the transaction and the reference number TTU[protected]. We will be able to assist you better with these details.

Regards, Customer Assistance, HDFC Bank

suneesh.mr

At last i got the amount reimbursed. Thanks to HDFC bank

justinja

from Idukki, Kerala

Hi,

I have recharged my BSNL number with an amount of 55.Money got deducted from my account.But not credited in my mobile.transaction number is[protected]. Please reimburse as soon as possible.