[Resolved]  HDFC Bank Standard Life Insurance — forged customer signature and refusing returns as promised

Address:Chennai, Tamil Nadu

Policy Number: 12707863
Policy Name: Unit linked Endowment Winner Policy, HDFC
Policy effective from: March 4, 2009 (lock in period of 3 years)

I took a policy from HDFC bank in 2009 based on some extraordinary promise from the sales person. After receiving my policy document i noticed that my signature was forged for a lesser ROI than that the person promised. I took the case to the notice of HDFC's head of Operations (who is still an employee in the company). Based on my request, the Senior official from the insurance company gave an email confirming that the ROI of 30% as promised by the employee is possible.

Due to the collection agents frequently calling my home and on my mobile number i had to pay the annual premium for 3 years. While i wanted to surrender my policy, i notice that my fund value has diminished over 10% and more to that the insurance company is demanding a 15% processing fee to process the surrender of my policy.

I feel i am being cheated by the HDFC Life Insurance company on
a - Forge signature and fake promise to sell their policy to me
b - Senior person from the organisation giving promise on the ROI and not adhering to the same
c - No body from the insurance company ready to address to the issue

I request this forum to help me find justice.

Thanks,
Srinath
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Aug 13, 2020
Complaint marked as Resolved 
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