[Resolved]  HDFC Bank Standard Life — Receipt for Premium payment is not showing

Address:Maharashtra

Dear all,
I have a policy with HDFC Standard Life.
The Premium amount stands out to be 10,000/- INR. half yearly.
My problem is that, I have made a payment on the 6th of May 2010 and as confirmed by the customer care executives, they are able to see the payment received at their end on the 7th of May 2010, but I can not see a receipt on my online account, and neither do they have a receipt.
I had to submit proofs of my investment to my company today. But due to this issue, I was not able to show it.
I called up the customer care number (toll free[protected] number provided on their website).The customer care agent took my request and she said that I should be able to get the same from the branch.
When I said that ,going to a branch is not possible, I was given a number and told that to check if an email can be received of the scanned copy. Also I received the Chembur branch number [protected]/614 number...which I tried calling up (believe me when I saw, i tried 20-25 times). But amazingly everytime someone answered it..the call got dropped.
Then I again called customer care and spoke to the superviser Vivek..who was helpfull enough to tell me that he has contacted the Mumbai-Fort Branch and my receipt should reach me through email in 30min tops. But I didn't get any such mail. I then called up the Mumbai Fort branch..but even there the agents were simply hanging up...This is so distressing and annoying.
The customer "CARE" word, I feel, should be rephrased and recoined. It doesn't suit the industry I had to deal today.
Can anyone guide me as to what process I can follow..also, are there legal aides available?

Thanks
Pramit Pal
pramit.[protected]@gmail.com
[protected]
[protected][protected][protected][protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

To,
HDFCSLIC

Sub: Non receipt of Premium Receipt
Sir,
I was deposited premium for the Policies against policies no.10202890 and 10525356 due date February 2011 for Rs.10, 000/- respectibvely but I have yet to receive the premium receipt .You are requested to forward me a copy of premium receipt for the 2 policies at the following address.

Kanu Priya Purkayastha Yours Sincerely
O/O the GM/HOP, RHEP (KANU PRIYA PURKAYASTHA)
NEEPCO Ltd.P.O.Ranganadi Project
Dist.Lower Subansiri
Arunachal Pradesh
PIN 791 119
My self Deepak Sinha, from Ahmedabad.

Paid HDFC SL yearly premium on 09/09/11 by net banking but neither transaction No nor premium receipt was generated.
TO

HDFC LIFE

I HAVE PAID MY PREMIUM 12313RS. AGAINST POLICY NO. 15888545 ON 10.03.2014.
BUT IHAVE NOT RECEVED MY PREMIUM RECEIPT TILL NOW. SO PLEASE SEND ME ONE PDF OF RECEIPT ON
MAIL.

WITH Regards
kamal kumar
mail id; [protected]@gmail.com
contact no. [protected]
TO

HDFC LIFE

I HAVE PAID MY PREMIUM Rs. 15, 000 ON 13TH MAY THRO NET BANKING ( I.O.BANK)

POLYCY NO. 13668461

I HAVE NOT RECD RECEIPT.

PLESE SEND IT

REGARDS

J.RAMYA
[protected]
[protected]@gmail.com
TO

HDFC LIFE

I HAVE PAID MY PREMIUM Rs. 15, 000 ON 13TH MAY THRO NET BANKING ( I.O.BANK)

POLYCY NO. 13668461

I HAVE NOT RECD RECEIPT.

PLESE SEND IT

REGARDS

J.RAMYA
[protected]
[protected]@gmail.com
TO

HDFCS LIFE

I HAVE PAID MY PREMIUM Rs50000. AGAINST POLICY No.15258233 dated 16/07/2014
BUT IHAVE NOT RECEVED MY PREMIUM RECEIPT TILL NOW. SO PLEASE SEND ME ONE PDF OF RECEIPT ON
MAIL.

WITH Regards
J SATHISHKUMAR
[protected]
[protected]@gmail.com
HI SIR I AM MAHTAB ALAM

MY POLICY NO 17327333 TO DAY I AM PAID (RS 3334) THIS POLICY ONLINE BUT NO RECEIPT RECEV YOUR SIDE PLES SEND ME RECEIPT MY EMIL ADRESS MAHTAB.[protected]@YAHOO.COM


THANKS
MAHTAB.ALAM
to

hdfc standared life

I rikoo Sherpa my yearly premium paid online amount rs.50000 via sbi card my policy no 14529943 paid on 19/08/2020 I am not received payment receipt yet send me .

my email [protected]@gmail.com.

thanks
rikoo sherpa
TO

HDFC LIFE

I RIKOO SHERPA MY POLYCY NO 14529943 YEARLY PREMIUM RS.50000/ PAID VIA ONLINE SBI DABIT CARD I AM NO RECEVED MY PAID PAYMENT RECEIPT YET SEDND ME IN MY MAILBOX.

MY EMAIL.[protected]@gmail.com

thanks
rikoo sherpa

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