| Address: | Bangalore, Karnataka |
Hi Sir/Maam,
My order ref: 1344844-S07 467
I had called your customer care on 5th January 2013 and ordered a “Quittance After Birth Reshaping Grid” also provided the Item code: BSH1967, but I received an entirely a different product yesterday I found on your website the item code for the product I received is MAT124. Then i called your customercare and i was told to send the picture of the product and pickup of the product will be arranged within a day, which was not done until i called after 2 days of that conversation. I spoke to the floor manager by namr Farhan and i was shocked to know that they are not aware about what was happening with my case and i had to explain everything again, he promised me a callback from complaints team the next day which never happened, however the product was picked after 3 days. On 17th the product was collected from my address and still i have received no updates on it. I called today 22nd January and spoken to Moni Lal to know the status, i was shocked to know your customer care do not have any details about what is happening, when I insisted to talk to Farhan he told me he will put me across to him and put my call on hold and came back after 5 minutes stating Farhan is not available, now I feel I am being conned. I need the complete refund now.
I would appreciate you if someone look into this and do the needful ASAP, if not i will be taking it furthur. Was this information helpful? | 
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