[Resolved]  Hero Electric — Useless service

Address:Chennai, Tamil Nadu

This is a complaint about Just Buy Cycles, Ashok Nagar in Chennai. I bought my Hero electric from them since they also provide after sales service for the vehicle.

Since then my service expectations were simple - week end (Sat/Sun) and less than 24 hrs (not even same day) service. But this service expectation could not be met for the past 7 months and whenever I approached them they would say our technician is not available today and it will be serviced at their own convenience.

Today their Chennai head Dinesh tells me that their technicians are available on all 7 days - I dont know which world he lives in. This guy also tells me that I should leave the vehicle for service and should not expect when the vehicle would be serviced and returned. Great service motto..

Did I buy a vehicle to park it in their service center ? With that I lost all my free services - thats fine so far because the vehicle had only minor issues like brake loosening.

Definitely this is not the kind of pathetic service I expected from a company like Hero. Hero has been our trusted household brand when it comes to 2 wheelers and more than that for bicycles for many generations. I dont find any service center in Chennai from www.heroelectricindia.com

This doesnt end here I need some way to get my vehicle serviced at my convenience even if its once in a while and Just Buy Cycles are not the right people for that.

Either Hero must provide me with a reasonable service alternate (or) if you cant provide service then take my vehicle back.
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Aug 13, 2020
Complaint marked as Resolved 
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HERO ELECTRIC — ADVANCE BOOKING FOR HERO E BIKE IN MADUARI DEALER MEENACHI MOTORS BUT DO NOT DELIVERD STILL DATE

We are Advance booking in Madurai Dealer MEENACHI MOTORS; HERO WAVE DX EXTRA MILE Recepit No. 58, Dated:[protected]; but still date do not delivers above product then no response. We are compliant to the HERO ELECTRIC HEAD OFFICE , NEW DELHI PHONE NO.41820050 but not reponse, So, what we do?

i have a complaint
Dear Sir,

Please provide your contact number so that we can assist you at the earliest.

Regards,
Asst Mgr - Customer Care
Hero Electric.
I am shinde CV from Delhi. Last 6 months I am using Hero E sprint but I am suffering problems like front disk break noise, bike cant drive in height, after all some time required to pushing bike. controller defective, body fiber quality is very poor. Presently last 5 days my bike is under repair for mahipalpur service centre. But no any solution . My daily expense is Rs 100/- due to non available of bike.After all the product is very bad. Speed is very slow after 6 month average is down. The bike service is not available in general service center. Service available only on Hero Electric service center. That is only few.
My contact No is [protected]. I am seriously very bad feel against Hero Electric .
Hero electric bikes are being tested on us the buyer so that they can earn as well as test their bikes on us...Hero electric bikes are good for nothing, i am a dissapointed costumer tooooooooooooooo.

Hero Esprint — Disk brake defective last 6 months

My E sprint disk break not work last 6 months. and controller faulty after 3 months by purchasing date. The product is very bad and not get consumer support. Till date my disk break faulty.
I have purchased a hero electric Bike, model Wav DX, (Colour- Silver; CH No: HJ 21601; Motor No. HJ 901713; Contr. No. HJ[protected]; Bat. No.[protected] from Mukherjee e-Tech Enterprises via tax invoice no. MEE/20/11-12 dt.12.05.2010. The problems I faced are as follows;-

1.After single full charge battery is running only 30-35 km.
2.Sometimes the bike gives some forward jerk and continues in a hammering manner and the bike doesn't moves. It has been complained within one month and it has been told by them that now it is O.K. But in vain. It happened in third week of October. Ther technician took the book and didn't returned till date.
3. I would request the company to change my defective bike and replace it with a new one since it is zero hour defective.
My Address :- Debasis Pal; Nutanganj Burdwan, West Bengal. Pin 713102. Ph: [protected];[protected],[protected]
Now the dealer is block listed. You may contact Mr. Senthil, Hero Electric Co., Chennai Branch. Mobile # [protected], email id: [protected]@heroeco.com
I purchased a new hero electric Optima plus on 21oct 2012 from chawla motors Agra and after only one month it is started giving the mileage of only 30 to 35 km after full charge. I lodge a complaint on HERO E-HELP DESK number ([protected]) and after one week i got a call from the dealer. He told me to send the batteries at his showroom. I did the same and after one week i got the response from the mechanic that the batteries are OK, and you can take it back.. MY QUESTION IS that if the batteries are OK then why it is giving me the mileage of only 30km.
Kindly help me and replace the batteries as soon as possible.

Chaman Deep Gulati
[protected]
In nellore hero electric show room is not responding for service
This is varun from nellore i have buied one new avior amx and in nellore andhra pradesh their is only one show room jaya motors and i have taken my e cycle to them for adjusting of breaks and they said we are not responsible for that u cant adjust out side normal bicycle showrooms they are saying we will not do the aviors cycles whole in nellore normal bicycle show rooms so please delete this problem for me and jaya motors phone number is [protected] and my number is [protected] please help me

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