[Resolved]  Hero Moto Corp — SERVICE

TO,
Customer Care Centre
Hero Moto corp Ltd( HERO)
Sub:-Complaint for defect in vehicle (PLEASURE) Vehicle-no MH-16 AR-1396 Date of purchase 04/04/2011
Detective Part Covered Sr.no.72 PIPE FR FORK/ASSY.L/R/FORKCOMP.FRONT (FRAME)
Details-
1) MODEL- PLEASURE PLNJ DRS BLK
2) COLOUR-BLACK
3) CHASSIS NO- MBLJF16EDBGC16332
4) ENGINE NO-JF16EBBGC15974
5) TAX-INVOICE NO-P/26 DATE-04/04/2011
6)HYPOTHECATED TO-………. NO-H.P.A………
7)INSURANCE THROUGH-RELIANCE GENERAL INSURANCE CO.LTD.PUNE
8) AUTHORISED DEALER –M/S-SAIDEEP AUTOMOBILES PVT LTD. SARJEPURA AHMEDNAGER-414001.
**MAINLY**-EXTENDED WARRANTY **EXPIRES ON-04/04/2014


Respected sir,
I purchase your Hero Honda make model-Pleasure vehicle registration no & date-MH-16 AR-1396.& 05/04/2011.the vehicle was serviced given you authorized dealer Ms- SAIDEEP AUTOMOBILES PVT LTD. SARJEPURA AHMEDNAGER-414001.
Date 25/02/2012 when we are having the problem in vehicle for fork out, when we contacted to your dealer for the problem, he informed us that fork is not under warranty for out & they showing me your Owner manual Terms & conditions, warranty details.
LIMITATIONS OF WARRANTY, SHALL NOT APPLY AS PER- SR-NO (3).
Details of sr.no-(3) is To normal wear & tear components (like brake shoes, clutch shoes, drive belt, bulbs, electrical wiring, filter, spark plug, …………………………...⇄ parts breakage & wheel rim for misalignment/bend.
If you saw warranty was them on fork still your dealer given us a letter stating that customer will not get the fork in warranty but, customer has to go for insurance claim, for replacement.
It shows that un necessarily ?why ? we should go to claim in insurance for fork ? & more over there is no accident of our vehicle, this is wrong practice of dealer for forwarding this type of warranty claims in insurances due to this customer is suffering the problems & loss of times also.
We obtain such letter from the letter from the dealers representative
Mr.Bhupinder Singh work manager who has given such letter to claim the fork I insurance?.I am enclosing the scan cope of letter, whatever this fork is not under warranty ? if not why it is covered under extended warranty see on page 10. & sr. no-72. Your dealer unnecessarily forcing us to go for consumer forum to get the justice, shall are we go to the consumer forum &if yes all responsibilities will lie on your side.
To avoid such action, I request you & kindly look in to the matter & arrange to replace the fork at earlist.i suffering very daddy to attend my duties.pl note that copes to mails sending as below.
1) One cope we are also sending to your Customer care at factory Delhi, for information & necessary action.
2) West zone wakdewadi Mumbai –pune road, pune
3) Reliance General Insurance.Co.Ltd(Registered office/policy office) at Mumbai.400001&400031.
4) Policy servicing office.Ahmedagar-414001.
My name & address as below.
Sayed Aejaz Yusuf.
3597, manik chowk,
B/H.Turabi masjid
Ahmednagar (M.S)
Cell no-[protected]/[protected]
Note – Hope you will take immediate action.
Regards,
Sayed.A.Y.
Date -25/02/2012

Dear Sir/Madam,

I have purchased a Hero Honda Passion Pro bike on 24.04.2011, vehicle no KL11 AH/8152, Engine no HA10EDBHC42629, purchased from Koyenko mobikes i am not satisfied with the service given.

1st Service - job card: 2213
Chain adjustment nut missing. after one week disturbed sound from the chain socket. The same chain adjustment nut was fitted by near by workshop & same was reported to Mr.Mohanan service manager.

3rd Service - Job card:9742 FF5975 Horn & battery not checked, battery not having charge, not checked by the service engineer before delivering of the same.

4th Service dt. 12.04.2012 Job card 442 EG 273
They said they have done the oil change, water servicing and consumables has changed, when i went to take my vehicle i noticed that not a work was done.

5th Service dt. 24.04.2012

After ten days i have given for the same service but service not done by the service engineer. from the customer care they have said your vehicle work is over. but no a service is done .? They have done the same as 4th service


"Sir what is the difference between Local service & Company Service". Now the Local service are giving better service than company service. i[censored] are not caring customers i can refer my family friends & colleagues to the local service team for the better service. i[censored] are not giving me better service i will go to consumer court against company & dealer

We are expecting better service from company
Regards,
Hamsa koya
Mob: [protected]
Email id: [protected]@gmail.com

Dear sir,
I puechase a hero honda splender + motercycle in feb.2011.I am not satisfy.his average his average is 38~42 km/ltr.This is repeated problem on feb, 2011 ~ till date .please solve my problem.






Regards :-

Sudesh kumar

I bought new bike HERO extreme recently(on26may2014)TN 37CH9561 and used it only for 2850km accelerator wire got cut when i was riding in traffic Hero motors have to compensate my loss

regards:
rajkumar
phone no [protected]