[Resolved] Hindustan Lever/ Pure It — Battery replacement | |||
My name is M. D. Mistry I have purchase a Hindustan Uniliver Pureit in April 2010. From your advertisement we were informed that pureit gives us 1500 liters water as save as boiled water but within two months our germ kill battery indicator has become red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing defect because two months maximum 400 liters water is used in our pureit filter. So it is your responsibility & duty to replace the battery free of cost & save your companies reputation else I shall published all the details in my city news papers to make all your existing and prospective customers aware of such inconveniences caused to the customers post sale of product. Your customer care is most hopeless, I have made countless complaints but nobody has bothered to get back to us, we are only given false promises. I request you immediately replace the battery. If you wish to talk to me please call on my mobile: (0) [protected]. I have really had a very bad experience with this product and never expected that Hindustan lever would have such a bad after sale service, you do not value customer's time and money at all. Very Very disappointed!! Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 22, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Mistry, This is in continuation to our conversation and the concerns mentioned in your blog dated 17th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 18th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 5 Comments | |||
Comments
I agree with you, because I have same problem, but still they are not servicing. Every time they are forcing me to change the bettery with a new one which cost rs. 500.
Prosanta Kundu
[protected]
Prosanta Kundu
[protected]
Hindustan Lever / Pureit — Hopeless Customer Service
My Customer ID of Purit is [protected]. I would rate the purit water purifier service is one of the worst customer service in the world. I have ordered a germ kill battery which am supposed to be serviced by purit by two working days failing which i have made at least 20 to 30 calls on there customer service desk but every time i have been answered differently & even after speaking to the area incharge on the same, resulted useless.This could be the one no. hopeless service i have ever come across wherein there is no role, responsibilty of any service aspect & even the area incharge has no control over it at all.
Dear Sir/Madam,
This is in response to your earlier mail regarding the concern you are facing with Pureit.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service person had visited your place and rectified the concern, trust it has been done upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always.
Regards
Pureit Team
This is in response to your earlier mail regarding the concern you are facing with Pureit.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service person had visited your place and rectified the concern, trust it has been done upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always.
Regards
Pureit Team
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Hindustant Lever - Pure it — Battery Replacement
I had purchased Pure it on 04/01/2009 (retail invoice number IS09/DLI[protected], the battery of which is not working now. I has lodged a complaint (Complaint Number S09/DLI[protected])with the company requesting for a replacement on the 26/06/2009, and was assured a service within 3 days.Even after repeated complaints the battery has still not been replaced.
Regard
Aruna Das
Complaint Number 26/06/2009 S09/DLI[protected]
Consumer ID- [protected]