[Resolved]  Hindustan Lever's PureIT Water Purifier — Bad / No service support from the company

I am Atanu Das, ( customer ID No.[protected] bought and using pure it water purifier for the 1 year. For battery replacement I have placed requests for so many times by calling their customer support number( [protected] ) which was provided by them. But I am not get any response from any of the person in the customer support / battery distribution department. I am really vexed up by placing my requests several times. Till now I haven't got the battery for replacement, now this unit is laying as a showpiece instead of giving purified water(!!).Now please inform me what to do.

I have been using pure it for 4 years and battery replacement is always a problem .nobody responds to the call made to call centre number stock reply "we will escalate" They never give the point of esclation. Most callous and iresponsible of the company.DONT EVER BUY THIS PIECE OF MACHINERY

Om Agencies — Wrong Commitment of customer care

Dear sir,
Since past 12 days i hav been complaining about deactivation of Subscription based text service.
But customer care is not deactivating this service. Everyday Rs.10 is been debited frm my account .
So i request u to deactivate this service nd credit my balance.

I am Shailendra Mishra Ghaziabad, i am using pure it for last 4 month and i have place requests for battery to call centre so many time but i am not get any response from purit or customer support . I request to all (every one) do not use this product its service is very poor.

I have been using 3 years in hindustan water purifier. First 2 years the service is very good by calling the customer care number. But later, after they replaced the filter kit, worth RS 450/- . It is not as good as before because they changed some design settings in new version and it is failure model (filter Kit). So, as a result, it is having daily problem, we use to call customer care nearly 20 times, but there is no response in there end. Simply they advice to wash the filter kit clearly, then it working.
But every we did all things, but it is not working?.

Dear Mr. Vijay Anandh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hindustan water purifier — Water Flow Blocked

For the past one week i am calling to this no: [protected] ,every one saying today i will send exec for service , but no one came to my house. my contact no: [protected]. immediately call me otherwise i don't need this product & your rubbish service. i am ashamed to say that i am using this product.

For the past 17 days i am calling to this no: [protected], given 3 complain but every time excuse, every one saying today i will send exec for service, but no one came to my house. my contact no: [protected]. immediately call me otherwise i don't need this product & your rubbish service. i am ashamed to say that i am using Hindustan Lever Water purifier product.

Dear Mr. Mohamed Ghouse,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear MR. Shailendra Mishra,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

HLL water pureit — bad customer service

i have been calling HLL water pureit cusotmer service , at least 10 times today, and every time i get connected to the rep and the call gets disconnected...this is pathetic..horrible customer service..

My Pureit stopped filtering though Battery is new one. I complained for 4 times. Each time they gave separate complaint Nos.They send me the message that they had attended to the complaint, without turing up to my home.Today too I have got a message from PURE IT people that they had attended to the complaint No.C[protected], which is a lie. Previous Complaint Nos. were C[protected], C[protected] for which too they sent messages as if they attended without attending the complaint. They are not even bothered to ring me up when I inquire for so many times. The first complaint No. I had not noted.
The customer care officials viz., Madhavi, Jayasri, Raj attended to my phone call just to make me repeat the complaint and waste my time and money doing nothing else.

I reiterate that I regret for buying pureit. I advice everybody not to buy this product. There is no service back up.

My contact No. is [protected]. I reside at Hyderabad.

I Gyanender Tyagi bought a purit now i have complaint five times for my purit service and bettary but three times I received message that we could not trace your address and two times I received message that my complaint has been attended. but no one came to my house or contact me at my Mobil No. [protected]. HOw it is possible that NO one came and complant has been attended. So I WANT TO SAY THAT SERVICE IS VERY VERY POOR AND COMPANY IS MAKING FOOL THE CUSTOMERS.

Hindustan water purifier — poor customer service and bad product

I ordered Pureit Germkill Kit on 12th may. after so may calls and followups I got the Kit after 20-25 days.
1. S10/DLI[protected]
2. S10/DLI[protected]
3. C10219337
4. S10/DLI[protected]
5. C[protected]
6. C[protected]
7. C[protected]
8. C[protected]
9. C[protected]
10.C[protected]
11.C[protected]
12.C[protected]
Now once I have changed the Kit the water quality is bad I called customer care to send someone to check...now no one is comming and HIndustan liver sends me a message saying that they could not locate my address, which is not true becuase I go a call from their agent on 25th June at 9PM, he wanted to visit my place at 9 in in the night. I asked him to come in the day time.

Please help me.....

plese send the service centres at anantapur (dist), (AP)no body tell about service centers.iam used the filter for only one month it not work properly means can not filter the water the water remain in the upper part of the fiter.my mobile no is [protected].TAKE NACESSARY ACTION FOR THIS REGARD

Dear Sir
I bring in your kind notice that I have made an order for pure it germ kit battery (GKB 2250 L) on 10. 07.2010. After making prolonged communication over telephone I’m not getting my order.

Details of complaints :-
01. C[protected]
ORDER DETAILS
S10/BPL[protected]
I will also intimated that as per your insurance I’ii get my battery within 72 HRS as the order placed. But till to date I’m not getting my battery kit and your help line representative will also not support me. I am really vexed up by placing my requests several times. Till now I haven't got the battery replacements. This shows their bad attitude towards the customers. I will /going to inform all my collegues & friends, and also will advice them not to buy this poor customer support Hindustan Lever pure it water purifier. It is also mentioned that if I’m not get my order within 72 hours of this mail I’ll asked about my complains through RTI or may be I sue a case against you for this type of harassment .

Yours sincerely
Satish Singh
e.maol id [protected]@rediffmail.co.in

please provide me the nearby pureit distributors at Bhopal & Guna

3rd class service provided by you. Its better to close your helplines.At least we are satisfied that we purchase a 3rd class items from a highly reputed company like UNI lever.
U take a oath to provide India purified water but other hand U take also a oath to tolrate the people by providing this type of 3rd class help line services.

I BROUGHT PURE IT FOR A YEAR BEFORE. I BROUGHT NEW BATERY BIG BATEERY WORTH OF 510/- RUPEES COMPANY REPRESENTIVE ASKED ME THAT THE BATTERY WILL WORK AT LAST 4 MONT BUT BATTERY HAS TU DEFUSED IN 1 AND HALF MONTH. I HAVE GREAT REGRET THAT I BOUGHT PURE IT AND I AM GET READY TO COMPLAINT THE PURE IT IN CONSUMER COURT.