Hindustan Unilever Ltd-Pure It — POOR DEVICE & SERVICE [Resolved]
From: CHIRANJIB SAHA
Date: 12/10/2009 9:23:48 PM
Subject: Dissatisfied re SERVICE
On the outset,I would like to inform you that I am not at all satisfied with the product as well as the services recieved from the team.In this regard I would like to inform that I have purchaced a Pureit on 28.11.09.(Device ID-5338124)The same day I have noticed that the device has a leakage,and water starts pouring out from the bottom.I immediately brought it to the notice of the authorised dealer center from where I have purchased it (Zone-Kankurgachi SWZ,City-KOLKATA,State-WEST BENGAL )and the salesman by the name Ratan Das(71505).However they have changed it after several followups which had raised my phonebills.But the biggest shock for us was in store,when we have observed that after a few days passed(5-6days),the new device has the same leakage problem from the same position,and litterly making mess of it.The whole place and its surroundings have been water logged.And only for this purpose we have to appoint someone all the time to clean the water which is dropping from below the device at regular intervals.For the second time I have to infrom them,and to my shock,what I have experienced is that your service team is not at all professional,and more over they they turn their back to my problem.I have been reapeatedly informing Ratan Das regarding the leakage for the past one week,without any result till date.Ratan Das has himself inspected the product,but their is no response till date.Everytime he is saying that is sending the person to my place,but I am still waiting for him to arrive.Its been of no use that after repeatedly followups for the past one week,it seem that the company or neither their service team is interested in customer satisfaction.I have to stop the device,and which in turn forcing my family members to have unboil water,in spite of the device,which is now lying as a garbage.With utter disgust I have been forced to inform you this. It simply took the peace of my family members,and to my surprise, what I have noticed, is that there are hundreds & hundreds of people who are facing the same or some other problems,without any fruitfull solutions rendered to them.
Looking forward to hear a word from your end at the earliest, and hoping for a fruitful solution re my problem.
Thanks & Regards,
Chiranjib Saha(Customer ID-1928509436)
54/B,Beliaghata Main Road,
PureIT / Hindustan Unilever Customer Care's Response, Jun 16, 2010
This is in continuation to our conversation and the concerns mentioned in your blog dated 10th Jun 2010 regarding your Pureit
I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.
I would once again apologies for the inconvenience caused to you.
Our Service personnel had visited you on 11th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.
I would also request you to confirm regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services on firstname.lastname@example.org or visit our website www.pureitwater.com
Rest assured of continued support always,
With Best Regards
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