[Resolved]  Hindustan Unilever Pure It — Helpline not responding

Pure It — NOT WORKING AND NOT RESPOND

Sir,

I regret to Complain you that the Pure-It installed provided at my home is not working satisfactorily as per the specifications given in the user-Manual about the device.It has been specified that the device normally takes 3 to 3.5hrs to filter the water and send it from 1st chamber(upper one) and 2nd Chamber(Lower one).But in my Case the water occupies the lower chamber within 5 mins after its filled and when i Complained about the same to the service personnel who had visited my premises, he tried to mis-lead me by telling that the mechanism works within 5mins.So now what i am thinking is why should i just take a Divided steel water Bottle and assume that i am getting purified water instead of throwing it away.

Hindustan Unilever — not response

sir, i have pureit water filter which has battery indicated as red means it require change filter as well as battery so i am trying on mobile which givenn to me for calling that is no.is [protected].it i have been trying from three days and some time ringing but no response so you are requested to take an action about it AND as soon as possible kindly send your person to serve my filter at my home as no.77, tirupalli street, iind floor, front side sowcarpet, chennai 600079.contact no.[protected].thnkng u.

Dear Aksharma,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear sir,
I am also facing the same problem with pureit help team. I am requesting them to change my germkill battery from the last one week and every time they making all false promises to come to my residence with in 24 working hours but till date no one turned up. My request no is [protected]. i am in a loss to understand that people from a renowned company is so careless.
I am now feeling the other wise.
Chandan Mukherjee.
[protected]
[protected]

Dear sir,
I am also facing the same problem with pureit help team. I am requesting them to change my germkill battery from the last two week and every time they making all false promises to come to my residence with in 24 working hours but till date no one turned up. i am in a loss to understand that people from a renowned company is so careless.
I am now feeling the other wise.
Amit choudhry
[protected]

Yes, This is the third grade service provided by the sales people. Hope they will continue the same to spoil the name of the company.

Pure It — Not functioning

Hi My name is sijo joseph. I brought a pureit on last year . Its not working properly . Some green colour funges is forming inside the pure it. we changed the battery even though its not working. we called customer care so many times .No response from there side.My no is [protected].

filter not filtering water

Refer to my complaint no C[protected] dated 12 Aug 14 and telephonic conversation with your supervisor at 12:35 on 14 Aug 14. No response from service provider or technician or Pure it team.