[Resolved] Hindustan Unilever Pure It — No response of its Customer Care | |||
Dear Sir, I have purchased Pure it water purifier on Dec2010. I have face so much trouble in its operation regarding this I have complent it on its customer care so many times but no one response (Complants nos are C[protected]/26.01.11, C[protected]/24.01.11, C[protected]/22.01.11, C[protected]/20.01.11). With out attended the complent daily I have received S.M.S. your complent has been attended. Regarding this I have reported Higher management and inform them for this false reporting. They said We shall attanded ur complent. But His executive call me and demond visit charge. I said to him this is on under gurentee. But he said with out to & fro Charge He will not come. I have informed Pure it higher management but they also fabour his executive. While Customer Care of it said to me i[censored]nder Gurentee Then no need to Pay any thing. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 28, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Prasad, This is in continuation to our conversation and the concerns mentioned in your blog dated 20th Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you Our Service personnel had visited you on 25th Jul 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 6 Comments | |||
Comments
Dear Srinivasa Rao Jagana,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
Pure It — No response from customer care
customer id provided is [protected] but no one called in response Response is poor
Dear Sir,
I have purchased Pure it water purifier on Dec2010. I have face so much trouble in its operation regarding garm kill batry kit this I have complent it on its customer care so many times but no one response.
I talk 1. Mr. Deo Sir Area Team Leader no Responce
2. Mr. Ahmed supervisor customer care
3. Mr. Rohit Whagmare
4. Mr. Atul Supervisor help line
Custmor ID [protected]
(Complants nos are C[protected].08.03.11, S11/MUM[protected].01.11, C[protected]/22.01.11, C[protected]/20.01.11).
My No is [protected], & Land line[protected], 07
address : Plot No. 11 Advit CHS M.D.Kini Marg. Near RBI Colony Bhandup (E)
IVRCL INFRASTRUSTRUCTURES & PROJECTS LTD
MCGM BHANDUP COMPLEX NEAR KHINDIPADA
MULUND (W)
I have purchased Pure it water purifier on Dec2010. I have face so much trouble in its operation regarding garm kill batry kit this I have complent it on its customer care so many times but no one response.
I talk 1. Mr. Deo Sir Area Team Leader no Responce
2. Mr. Ahmed supervisor customer care
3. Mr. Rohit Whagmare
4. Mr. Atul Supervisor help line
Custmor ID [protected]
(Complants nos are C[protected].08.03.11, S11/MUM[protected].01.11, C[protected]/22.01.11, C[protected]/20.01.11).
My No is [protected], & Land line[protected], 07
address : Plot No. 11 Advit CHS M.D.Kini Marg. Near RBI Colony Bhandup (E)
IVRCL INFRASTRUSTRUCTURES & PROJECTS LTD
MCGM BHANDUP COMPLEX NEAR KHINDIPADA
MULUND (W)
Please Check our purifier has not working in so many times, we have so many complaint in your Indore(M.P.) office, no one come to check our purifier (made by Hindustan Unilever ) pure it .
So Please full fill our complaint to your head of the division
Kindly attn our purifier as soon as possible.
heartily request
ROMIT SINGH
1187 b Vidur nagar, rrcat main road, INDORE -452009 (M.P.) INDIA
[protected]
So Please full fill our complaint to your head of the division
Kindly attn our purifier as soon as possible.
heartily request
ROMIT SINGH
1187 b Vidur nagar, rrcat main road, INDORE -452009 (M.P.) INDIA
[protected]
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Hindustan Unilever- Pure It — No Response
I have given SMS to pureit to buy the product 1 month back. But till date no one has been turned up to give free demo and nobody called.This is what they are giving services to the consumers. Just they are advertising that's all. No action beyond that.
Srinivas
[protected]