[Resolved] Hindustan Unilever Pure It — Battery kit related

pawarnilesh4u

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I have never seen worst customer service as this, I ordered battery kit on last monday and its still not delivered despite of calling to customer care for more than 4 times. Its just crap I can not use it because there is no battery and I can not through it as I just spent 2000 rs on it means its useless now and I have to borrow the water from neighbours until this crap service gives me battery kit. Worst of all for first time they told me they visited but I was not there. Now I am waiting at home since last 5 days just to get the kit installed and nothing happens and everytime I call customer care there are new reasons ready with them. Just a crap.

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Complaint marked as Resolved

Verified Support

Sep 16, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr.Pawarnilesh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team