[Resolved] Hindustan Unilever Pure It Water Purifier — The water Purifier is not working at all & it is barely 1 month old. Getting no service.

[Resolved] Hindustan Unilever Pure It Water Purifier — The water Purifier is not working at all & it is barely 1 month old. Getting no service.

D Debraj Das from Mumbai, Maharashtra

I have called up the customer service number at New Delhi[protected] at least 6 times in the last 7 days since 11.07.2009. Every time the concerned executive(s) are goiving the same standardized reply-"your complaint is under processing & due to technical issues we are unable to sort it out immediately". I have been hearing the same reply for the last 9 days & everytime I have been receiving a freash deadline within which my complaint will be addressed without fail. Nothing has happened since then. My purifier is barely 1 month old(have purchased it in June), it is not working-the front panel has already become loose & there is no indication whether the water purofication process is at all happening or not. With such a reputed brand such as Unilever, this is highly digusting. To top it all, the nearny service centre is only 4 kms. away from my place(I stay at New Friends Colny, New Delhi) & the local service centre is at Kalkaji(as told by the call centre executive). However, the call centre guys are not divulging any of the sevice centre details-their address/phone number, anything. I am totally in deep trouble. Demand legal action immediately. Thanks & regards Debraj Das Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Sumitha

from Coimbatore, Tamil Nadu

hindustan pureit — water not filtering

when will y send your person my filter is not filtering, after me washing its just 3months old

Kasangottu Jayaram

from Siddipet, Telangana

Hindustan Pure It Water Purifier — Water Purifier Not Working

I had recently purchased a new Water Purifier.It was working fine for 2 days and then started leaking.
I had placed a complain and they promised me that it would be repaired in 2 days.They just took the complain and never returned back to me.I placed a complain again but still nobody returned back. The service provided by them is poor and i only hope they make the required to serve people better or what they are paid.

khushal arya

from Pilibhit, Uttar Pradesh

copy complaint sent to uniliver without getting any reply
Dear sir,
this is to inform you that your's is the most third class customer care service.
I purchased two water purifiers from you last year in june i think.
one of them was recharged by your employees on 9/6/09 but to my big surprise i came to know on 10/09/09 that water has started leaking in this system from the chlorine tube. so i made a phone call to your customer care on 11/09/09.
they promised to visit me in 3 days but till today nobody has turned up from your side.
i would like to tell you that your people had given a defective chlorine tube that is why it got leaked in just three months.
my earlier tube lasted for full one year.
the chlorine tube of my other system is still working .
I have made atleast 10 phone calls to your customer care. today only i made two calls but no body has turned up.
I am being forced by your company to drink un hygenic water.If something happens to my family then you would be held responcible for that.

--
KHUSHAL ARYA
[protected]

Bipin Deshmukh

from Pune, Maharashtra

PURE IT WATER FILTER — not responding customers call

Dear Concern,

I have placed my complaint on friday i. e. 23.10.09 that our pure it is not working. they assure me that they will send somebody to see what has happen within three working days. but till date nobody has responded and again I called them yesterday and She told me that she will definately send somebody on yesterday. but nobody has came.

My customer id is [protected] and my complaint no is mum[protected]

We have purchased pure it on 27.07.09 within three months the battery is showing red and the product is also not working properly please see the same and take a immediate action.

pureit

from Mumbai, Maharashtra

Dear Mr. Bipin Deshmukh,

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on GKB Delivery

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Regards,
Pureit Team.

DR. R.V. SINGH

from Lohaghat, Uttarakhand

Hindustan Unilever Pure It — water is not being filtered.

I have purchased a PURE IT UNILEVER filter recently from M/S New Agra Save Water Zone Agra(UP). It is not filterering water properly. I have submitted many complaints through mobile to customer care. But so far neither the problem has been resolved by the Company nor any communication received. They are not even receiving complaints propoerly. The complaints were attended at Customer care by Shri An il Kumar and Raghuvender . As a result of which I am compelled to submit complaint to your good self for remedial action. Details of few complaints are as under :-

C[protected],
C[protected]

from Dr. R.V. Singh
Mob No. [protected]

karanhin

from Mumbai, Maharashtra

Hindustan Unilever Pureit — water not filtering

about 6to7 days there is no drinking water in house

PureIT / Hindustan Unilever Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. karanhin,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

pradyumna pahare

from Gurgaon, Haryana

Battery order no S10/DL[protected]
Order date[protected]
complaint no P[protected]

till not got the battery.

I really appriciate your service and wait for 24 hours more and then will go to consumer court.

ganeshmrinal

from Chennai, Tamil Nadu

I have placed my complaint on .18.08.11 that our pure it is not working. they assure me that they will send somebody to see what has happen within six working days. but till date nobody has responded and again I called them yesterday and She told me that she will definately send somebody on yesterday. but nobody has came.

My customer id is [protected] and my complaint no is-c[protected]. We have purchased pure it on 02.08.2011 please see the same and take a immediate action.
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Thanks & Regards
Ganesh Waghchoure
[protected]