[Resolved] Hindustan Unilever Pureit Compact — i don't want to use it anymore | |||
hi i m Mukesh Sharma may mobile no is [protected] i purchased a pure it compact on 17/05/2010 but within a month its battery stops working or need to be replaced but from that day to till today none of your retailer or distributer have the new one to buy from . I keep going to inquire every week to them weather they got from company or not and now i m totally fed up by your product please send me thee address to where a can send it back to you as i don't want it to be in my home any more. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Aug 25, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Mukesh Sharma, This is in continuation to our conversation and the concerns mentioned in your blog dated 14th Aug 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 16th Aug 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 2 Comments | |||
Comments
its ok
Reply
I had registered a complaint regarding the problem with the "compact carbon filter" of the new purerit compact that i had purchased on 2 June 2011. The complaint number is C[protected]
On 3rd I received a message with the address which was wrong and called up your customer care to get it rectified. In fact the persons attending the calls seem to be quite ill trained.
Till today afternoon we were not approached by anyone related to service, I had a talk with the retailer M/s Sampoorna Supermarkets who in turn talked to someone who is supposed to be the team leader, I had a talk with him and he promised me that it will be replaced by afternoon. His phone number was [protected], I had sent my complete address including a very prominent landmark of the area to him by sms too.
Late afternoon I received a call from a number [protected] asking me the landmark and wanted to attend the call on Monday, and then informed me that he is coming to check the leakage problem, I told him that it is not a leakage but a manufacturing defect of the carbon filter and it has to be replaced then he said that he does not have in stock, after a lot of persistence he said that he will try to attend tomorrow.
At 9:34 I received a sms from TD-Pureit that they could not locate the address, which I feel is plain disgusting, I feel pureit is taking the consumer for a ride, end of the day it is the consumer that has to suffer for this in competency.
I am seriously considering making a complaint against you in the consumer court and sue you for damages for deficiency in service.
On 3rd I received a message with the address which was wrong and called up your customer care to get it rectified. In fact the persons attending the calls seem to be quite ill trained.
Till today afternoon we were not approached by anyone related to service, I had a talk with the retailer M/s Sampoorna Supermarkets who in turn talked to someone who is supposed to be the team leader, I had a talk with him and he promised me that it will be replaced by afternoon. His phone number was [protected], I had sent my complete address including a very prominent landmark of the area to him by sms too.
Late afternoon I received a call from a number [protected] asking me the landmark and wanted to attend the call on Monday, and then informed me that he is coming to check the leakage problem, I told him that it is not a leakage but a manufacturing defect of the carbon filter and it has to be replaced then he said that he does not have in stock, after a lot of persistence he said that he will try to attend tomorrow.
At 9:34 I received a sms from TD-Pureit that they could not locate the address, which I feel is plain disgusting, I feel pureit is taking the consumer for a ride, end of the day it is the consumer that has to suffer for this in competency.
I am seriously considering making a complaint against you in the consumer court and sue you for damages for deficiency in service.
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