[Resolved]  Hindustan Unilever - PureIT Water Purifier — Battery changing

Unilever Water Purifier — Change of Battery

Dear Sir,

I have purhcased a Water Purifier on 05.05.08 from Samadhan Projects & Services, Kolkata 92. At the time of purchase the sales person assured me that the battery life is more than 6 months for a family member of 4 people. Which means for a family with 3 people it should come to around 8 months, but with 4 months the battery has changed to complete red. Without making any complaint I requested your helpline people to change the battery. I logged the report on 28.08.08, they assured me within 3 working days it will be replaced. My request No. was S08/KOL[protected], but after waiting for 3 days nothing happened. Again on 01.09.08 I made an enquiry with your helpline again they said they have logged a complaint against my request (Compliant No C[protected] & they told within 3 days they would give me a call & the battery would be replaced.On 03.09.08 evening I have not received any call so again I rang your customer care no. then I was told within 48 hours it would be sought out. But now I lost all the hopes.
I do not want to proceed further, so I humbly request you to refund the amount paid by me ie Rs 1800.00 & take back the instrument.
If this is your feedback no one would go for your product...

Promod Nair.

Kindly Send me Battery of PUREIT at the earliest.

My. Customer ID [protected]

20th March 2010.





Dear Pureit Team,



No executive or Service Personnels have found it worth to call even after two days although it is mentioned below that they would call within a day.



The matter is being forwarded now to the Consumer Court and this mail will be placed on record.



This is for your information.



Regards,



J Godinho

(M): [protected]




[protected][protected][protected][protected]

From: pureit.[protected]@gmail.com [mailto:pureit.[protected]@gmail.com] On Behalf Of pureit hul
Sent: Thursday, March 18, 2010 5:32 PM
To: joseph.[protected]@skygourmet.in
Subject: Fwd: Pureit customer feedback/query.



Dear Sir / Madam,



This is with reference to your mail dated 18 Mar 2010 regarding concern with Pureit water purifier.



Thank you for taking the time and effort to reach us and provide valuable feedback on our service.


We apologize for the inconvenience caused to you.



We are keen to have your concern addressed immediately.



Our Service Personnel will be in touch with you in a day.



Regards

Pureit Team.



[protected] Forwarded message[protected]
From: <joseph.[protected]@skygourmet.in>
Date: Thu, Mar 18, 2010 at 9:38 AM
Subject: Pureit customer feedback/query.
To: jbcc.hul.[protected]@gmail.com, jbcc.hul.[protected]@gmail.com
Cc: [protected]@gmail.com



Response Type
Complaint

Feedback Details
GKB Battery Related

Name
Joseph Godinho




Telephone
24048570




Mobile
[protected]




Email
joseph.[protected]@skygourmet.in




Devicve Id
RPMC[protected]




State
Maharashtra




City
Mumbai




Remark
Your service personnel arrived yesterday to investigate the reason for the battery kit having expired in a months' time but was unable to understand the reason. I am in the process of filing a suit in the Consumers' Court and as mentioned earlier will also be notifying the media and your competitor.

yes this customer care is worst

Dear Purit Team,
It has been almost 5 days and your team is not able to change the purit's battery.
my complain ID is [protected].
BR//
Ambedkar yashpal
[protected]

its true .the number that appears on Pureit is never reachable and they are late in their service.Its 5 days and I HAVE NO YET GOT MY PUREIT BATTERY REPLACED.
- MADHAVI