[Resolved]  Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level

We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Anna Nagar East Division Branch near K4 police station but in vain. We have been following with their Anna Nagar Manager Mr.Prabhu - Contact Number [protected] for the past one week. He is also not taking any initiative. When we try to reach him someone picking up the mobile & saying he is busy in meetings & asking us to call later. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.
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Complaint marked as Resolved 
Verified Support
Jul 06, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Nanda Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jul 12, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr.Anand,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jul 21, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. mohit,

This is in continuation to our conversation and the concerns mentioned in your blog dated 15th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 16th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Verified Support
Jul 28, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. DeepakSukhatme,

This is in continuation to our conversation and the concerns mentioned in your blog dated 12th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 14th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Complaint comments 

Comments

I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. Its better to keep 3 pots one above the other with sand in one and charcoal in other to get pure, clear and safe potable water.
Yes, the service is very poor to say the least. I logged a complaint with their helpline 10 days back. After repeated calls to the help line, I am yet to get any call form their service unit. So, please dont buy this product.
Hey i was planning to get this product.. but after reading all these complaints dropped t plan... WHICH IS THE BEST WATER PURIFIER THEN? there are even more complaints about Aquaguard too... suggest a gud water purifier..
I m Pardeep from Faridabad(HRY).I had purchased a 'Hindustan Pure It' on Feb 11, 2008.I complained one week ago more then 5 to 6 times to replace the R.O kit bcos it is not working well but no response. They are giving me different order nos but no end to my problem. The customer care executives are horrible. They dont even know how to talk to their customers. I bought the pureit just three and half months ago. Though I am under the warranty still they are harrasing me like anything. My battery kit last for only three and half months and now I have to buy a new one which is being quite expensive for me.If will not recommend this R.O to anyother until I will get a solution of my problem.
Please mention the city names in the review. Probably the service is not bad in all the cities.
Also, I am planning to buy this purifier because it is the only reasonable product available in market. Hence I would like to know about the service in Pune.
I agree and really empathise with all the people who have raised their complaints as above.

I bought a Pureit Home Water Purifier in about September 2007. Recently the Germ Kill Battery Kit needed replacement and as suggested in the instruction manual we called the helpline number on 3rd June 2008 to order for the Kit replacement. We were told it would be delivered in 3 working days. Yesterday ie 10th June 2008, we called again to check about the status since we had not received any replacement kit, and we were told that our request would be put on “higher priority” and that someone would deliver the kit by end of day.

We haven’t heard from anyone even as of this morning. So I called their helpline no. ([protected] for Bangalore) and the call centre executive very promptly told me that we have the record of your calls but we cannot do anything except put the request in the system. We don’t have any contact with anyone from the company sales or service people. When I asked if she could give a manager’s number she said she doesn’t have one.

I decided to call the HUL head office in Mumbai and spoke to someone who gave a number for their Chennai office[protected] and said that someone would answer the queries there. But as one would expect, no one picked up this number even after repeated calls.

I find this entire thing a mockery of customer service.

Incidentally I checked on the internet for any such complaints and wasn’t really that surprised to see so many people talking about the same problem of battery replacements not being made available. Just FYI there is another complaints board at the following link.

http://www.complaintsboard.com/complaints/hll-pureit-c35769.html

I bought the product on the assurance that it was being sold by a reputed company like Hindustan Lever and was promised that all the spares and service would be easily available. But like many others my experience has been otherwise.

Not only does this indicate that not enough attention has been paid to the after sales service by Hindustan Lever, it also, in a lot of ways, indicates that the company is only worried about the sales of these products and then leaving the hapless customers to fight for themselves.

I guess we will have to resort to the word of mouth publicity and ask our friends and colleagues to stop buying Pureit (although the product itself is good).
Ya i am having the same problem HUL attitude towards their customers is careless. I am from Mira road where we bought pureit to get some clean water.. but now i am finding it diificult to get a battery and have restored to boiling water since HUL is a big player the least I can do to counter this attitude is that I will stop using all products made by HUL... and this is my way of giving it back to these lousy corporates
I have been calling up the toll free number for last one month at least 3-4 times a day for replacement of battery.But not a single person could give a proper solution.If after sale service is not available, then why selling.I am sure Hindustan Unilever have cheated deliberately all the countrymen by selling Pureit.They have no right to use the name HINDUSTAN.This proves them to be anti national.I would request the future buyers to stop thiking of buying Pureit.Now I am thinking of going to Consumer Forum & Media in Kolkata.If this message is read by any Unilever senior personnel please feel free to send a mail or call ( if have guts to do so )
Debashis Mookherjee ([protected])
[protected]@yahoo.com
I informed the helpline number in Kolkata on 14.06.2008 for replacement of battery kits under complaint no. C[protected] and everytime assured the item will be supplied within 2 days but no response thenafter. Continued contacting customer care official several times but in vein. To-day i.e. 22.06.2008 when again I contacted reply came that battery kit is not available and the customer care people expressed their inability to replace the battery kit in near future. If this be the position of a product of such a renowned and multinational company, I advise the manufacturer to stop manufactuing the product and marketing continuation of which means misguiding consumers for cheap business and profit.
I too brought Pureit. Soon after purchase the water contained white powder on the top layer of water in the bottom chamber and ants swim as if its a swimming pool.
for getting battery i had call them many times but the answer was " battery out of stock and will get within 48 hours". 4 weeks has passed but the 48 hours is still to come.

THE CUSTOMER SERVICE IS HORRIBLE AND WE RECOMMEND NOT TO BUY HINDUSTAN UNILEVER PUREIT EVER AS THE PERFORMANCE AND CUSTOMER SERVICE IS " THE WORST "
Today I have planned to purchase pureIt But Thanx to all of you. Now i have dropped my Idea. I will Try for some other water purifier product
I need the customer care no. of Mumbai.
Hi,

I am in dilema that which water purifier to buy.Dear friends please suggest me for a model.I was planning for PureIt water purifier from Hindustan unilever.But after seeing lotof complaints, my interest level has come down for this system.Seeking for an advise.
Thanks for such type of information i was planning to go with pureIT but now i will not.
Thanks for such information i was planning to purchase pureIT today but now i will not.

Hindustan Unilever/Pureit, water purifier — service

I asked the local distributer for service the device and ask for change the battery since last three week but there is no action till now.
Thank god, I gone through this page. Otherwise I am thinking yo purchase it.
Absolutely the same problem. Whenever i call them they say they are going to replace it within 2 days and this 2 days has not got over for a month now. They say battery supply is less. If it is so then hindustan unilever must first manufacture batteries and then manufacture their main product. I think i wasted my money behind pureit, and now am looking for some other water purifier.
i also registerd for battery replacement by this monday and thier
customer care person said with in 3 working days our sales person willl call you, but till now i have not received any call from any body.i even tried to contact their customer care serivice but in vain, some body picks the phone and keeps down.

Really it was worst service and one more important thing is the instrument itself not fitting well and leaking.

I think the company has to take some primitive action otherwise they will loose thier their market.

Chandrasekaran
Rastapeth, Pune
i also registerd for battery replacement on 15/062008 and thier
customer care person said with in 48 hours our sales person willl call you, but till now i have not received any call from any body.thereafter i visited thrice their water safe zone office they also said that they will replace the same with in 48 hours.I am thinking of going to Consumer Forum & Media in Kolkata.4 weeks has passed but the 48 hours is still to come.

Somenath Dutta
Bowbazar, Kolkata

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