Hindware — Lack of customer support

Dear Mr. Avantika Ohri,
We thank you for patronizing Hindware and without any prejudice we regret for the inconveneince caused at your end. We have gone through the details of your call and we tend to disagree with your views.
We offer a superior service to our customer and whatever calls which gets registered by us by 12.00 noon are attended in next business day. This makes a turn around time of one day. Our personnel visited you at 03.00 pm on 15.06.2012 and your goodself refused to even allow him to enter in your premises. As we understand that that installation of the said product was undertaken by outside person and he did not have enough skills to install and prouduct to your satisfaction.
Your goodself have also confirmed to our service personnel that now the products are installed however since you were not happy with experience you had put your views. We would once request your goodself to give us an appointment of visit by our service personnel at a pre appointed date and time so that we can carry out a thorough inspection of the unit.
Do you have any other support area please do write back to us at [protected]@hindware.co.in
Regards

Pratima Gulati
Manager-Customer Relations

i had purchased a hindware WC(elba), one of the hindwares italian collection. ever since i had bought this products i am chasing the customer care people for rectify the flushing system. The cost of this product is a few time the cost of basic WC commodes available today in the market but its flushing system is worst nightmare of all. i am very disappointed with the inferior quality of this product and got fooled by going by the so called brand name while choosing to buy the product.


samarth
[protected]

Dear Mr. Samarth Hegde,

Greetings from HindwareCare!

In the continuation to our communication regarding your EWC Elba, we thank you for your telephonic feedback and acknowledgement that the EWC is functioning up to your satisfaction since the day we have taken care of the same.

Should you need any further service assistance, please do contact us at our Helpline no.[protected] or our toll free no.[protected] between 10 am to 6 pm Monday to Saturday (except public holidays).

We assure you of our best services always.

Regards
For HSIL Ltd.

Pratima
(Mgr. Customer Relations)

Hello,

I have been frustrated and extremely unhappy with current (on-going, not yet resolved issue for my WC). My wife and I had bought 3 Armada WC last year and one of them has a manufacturing defect that whereby when the WC is flushed the water spills out of WC on the bathroom floor. I had contacted Hindware customer care last year itself to resolve the issue but nobody followed up for a month and after that I was out of country for the rest of the year and hence I had to file a new complaint no 330782 this year when I returned back since the Hindware customer service could not find the previous complaint no.

For the current ongoing complaint i was assigned Rakesh Muranjan as the Service manager and he has been TRYING HIS BES to STALL us and not replace the defective WC. On a side note I work for a multinational bank and manage customer servicing, but I have to say Rakesh by far has been the most arrogant, unprofessional customer care rep. I have came across and he would have been fired if he was working at my company

This is my last attempt to contact Hind ware so that someone with little more compassion for customers can look into this matter and help me get it resolved. Please help me resolve this else you will not only loose my business for ever but also I will make sure that I advice anyone in my friends and family to stay away from a company that does not care for its customers

Thanks
Jinesh Shah (Mumbai)
[protected]