[Resolved]  Hitachi 320 Gb HDD — Delay in Service & Really Bad Follow-Up

Address:

Thane, Maharashtra

Its been more than a month now that I haven't received my Hard Disk.
I submitted my 320 GB Hitachi HDD to the office in Chennai for product replacement after the RMA generation process. #36545228

I shipped my hdd to the HCL Office in Chennai as per the instructions given to me on phone & the rma pdf document.

Later on the hdd was accepted, replaced & dispatched from there.

The chennai people sent the hdd to worli office. What was the need for doing that?

Now when I'm following up the Chennai centre & Bluedart helpline, they are just giving me Worli Service Centre's contact no. which according to me is a big failure.

Later when I tried contacting Worli people they were either ignorning the case or giving lame excuses that office is open from 9-5; its a Friday call on Monday; the person incharge is not present & all crap.

On Tuesday finally I managed to have a word with the person in charge at Worli office, he took my contact details as I asked him to send courier at my place as soon as possible. Its been three days now that the parcel has not been delivered to me. My address is nearby the centre within the town.

Now what are my Concerns'
1. Why was the hard disk sent to the Worli Office if I had couriered it to the Chennai office along with all my contact details?
2. Secondly, if the hard disk was dispatched to the Worli office why wasn't I informed about it?
3. If Worli Office received why wasn't I informed about it further? Why dint they contact????
4. If Worli Office has dispatched my HDD on Tuesday itself - Why havnt I received it yet? The address is not that far from the office. Its hardly a days job. This arises a question of is blue-dart courier that bad in terms of service???

I want all my queries to be answered as soon as possible.
Hope this will help me in some way or the other. Waiting for replies of concerns.
Thanks!
In case if you want to contact me; trace the details using the RMA number.