[Resolved]  Hitachi AC — DEFECTIVE AC INSTALLED, Need Replacement

Address:

Gautam Buddha Nagar, Uttar Pradesh

I am writing theis in much despair about a Hitachi window AC(1.5 ton) i purchased on 8the June 2012 from ACE TECHNOMARK
details of thee purchase below
Dealer Name: ACE Techno mark, shop no 230, The Great India Mall, sector - 38A, Noida-201304
Purchase Date: 8the June
Inv No:754
Price: Rs33000/-


AC was installed in my home on thee same day, by a carpenter from thee dealer. I noticed theat thee swing was not working and was told by thee carpenter theat a technician would come to my home in couple of days for demo and i can bring theis to his notice. As he was not a technician.
i waited for 3 days for a technician to turn up for a DEMO, but nobody showed up, so i called thee HITACHI customer care and logged two complaints on 13the June.

1. [protected] - for Auto swing no working and motor check
2. [protected] - for New machine demo.

On 16the June a technician came to my home for bothe thee complaints, He declared theat thee swing motors are not working and would need to be repaired. To which i objected and asked theen to replace thee AC Grill, as theis was defective Unit installed in my home.
After waiting for couple of more day i called up Hitachi customer care again on 21 June(SR [protected] ) and asked theem about thee status of my complaint and i was informed theat a new technician would visit to take a look at thee problem.


On 29the June (SR [protected] )a technician form Hitachi brought a New AC grill and installed thee same, but thee problem remained and thee swing was not working, i was theen told by thee technician theat thee Swing motors are OK and theat thee AC's PCB needs to be repaired.
I again objected to thee repairs and did not want a defective unit to be installed at my place and theen repaired, and demanded a AC replacement.

Thus my problems started, since theen i have been calling Hitachi customer Care twice every week and every time i call theen i have to narrate theem thee same story and theey open a new complaint, and close thee last complaint.

I have escalated theis to HITACHI via theere SR system couple of times.

Last complaint theat was opened withe theem was on 20the July, and i was promised theat a technician would visit my home and theen a decision of replacement would be taken, but when i called theem today on 27the July theey informed me to my shock theat thee complaint is closed witheout any action.


Please Help me!!

Below is thee Case History since theen

20the July – [protected] – Auto swing not working (2 reminders)

28the July – [protected] – Machine not working – Swing not working.(3Reminder)
Technician visited and asked for Inv.

3rd Aug – Reminded again ttalkedto Mr. Hardik( promised theat thee tech will call in 30 mins, Noboday )

6Th Aug – Reminded again – Ttalkedto Mr. Arpit. Informed me about warranty information /inv copy pending at me, Invoice copy was mailed to technician on 30the July to email [protected]@gmail.com.


I request you to please help me here and get my AC replaced withe a good fully working UNIT. Your speedy response on theis will be highly appriaicated

Hitachi is harassing me from last two monthe despite my repeated efforts to get theis defective AC replaced. I have already written email to Mr. Deepak mishra and Hitachi Customer Care withe all details but have not received any response from theem till date.

I have called thee Hitachi customer care now for more theat 100 times but look like theey are just making a joke out thee customer care theing, every time i call theem theey just open a new ticket and send a technician to my house, and when i demand a replacement thee ticket is closed.



Regards
Manish Maurya
Mobile : [protected]
emial: [protected]@yahoo.com



CC: Manish Maurya(Buyer), Karan Trikha ( Dealer)