[Resolved]  Hitachi / AC Logicool I — Manufacturing Issue with Remote Control Unit

Address:

West Delhi, Delhi

Remote control of the unit has serious issues. The functionalities hangs very often & the remote does not work after that. Hitachi service center asks for money to change the remote control unit even after I have changed it once and the same problem continues with the unit. I had escalated this to the senior management within Hitachi but it seems they do not own up to the issue of manufacturing fault with the RCU. They have refused to change the unit free of cost.

There was no recall of this product as well. Hitachi is openly playing around with customers. I urge the authority to look into such kind of issues where the company does not own their fault.