Hitachi (AC) — Negligence by management team

Address:

Delhi

Sub:- Negligence by management team
I am piyush from New Delhi region I purchased a new air conditioner 1.5 tonnes of hitachi 2months back from vijay sales (vikash marg) outlet of Rs 25690 having model no RAW318KSD and cash memo number is 75-DVM03-12SIAOUF 27 AND DATE OF PURCHASE is 25th march 2012.
This is such a biggest negligence by Hitachi (AC) management team s we can say that poor response by Hitachi.
After purchasing Hitachi (AC) on 25th march 2012 no one came for demo from Hitachi till my intimation. My AC has installed in my room with in week after date of purchase which is conduct by Hitachi and that time he called twice and thrice time for installation but no one came for demo from Hitachi.
Thing is that whatever product I received from dealer it was faulty from the beginning but installation engineer could not intimate me as that time weather was cool or we can say that it’s not favorable for AC that time but now a days weather is so hot at delhi and when I check all functions / Mode which is in Hitachi AC some of mode not working properly. ( I thought that I could not operate properly or there is some thing missing in my operation) and dialed customer care officer on 19 of may 2012.
Today (21st may 2012) one Engineer came and check AC and told me that there is a issue in Circuit as well as motor. ( as Ac was faulty from the beginning).
Then I talk with customer executive first he told him it’s a company responsibility to call every customer for demo why because ? just for confirmation weather our product is working properly or not for good service. but
When I discussed with my problem then suddenly he was completely deny from the current statement and told it’s only customer responsibility to intimate for demo.
Now I have question from all management team whose working at Hitachi (AC ) Division.
Whose responsibility for demo intimation ? (Customer or Company)
IF customer then I am not agreed with u as because u r itself a unique company to provide such facility. And on the other hand as per my experience every company contact to every customer for best service.
But u don’t it’s a big ???????
On the other hand if you had given a demo at right time at the beginning then definitely problem arrest in the starting phase ( as manufacturing defect) in that case I fight with dealer for complete replacement of my AC but know a days it’s not possible for me because it’s 2 months passed away.
So tell why this thing is happened? As we are suffered lots just because of wrong management policy made by Hitachi.
How could customer know it’s customer responsibility to intimate u?
Why customer faith with ur statement if this thing is happend.? as we seems that Hitachi is a brand for best AC

I want complete explanation from u all
I am waiting for ur response.
Thanking you,
Piyush
( New Delhi ) India
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